Customer Experience & Insight Manager

Welcome to KFC.

Take one man with a big idea, add 11 herbs and spices, grit, ambition, and buckets of heart – you’ve got KFC.

Since 1939, we’ve been bringing finger lickin’ good chicken to the world, and today we’re proud to be in over 1000 communities across the UK & Ireland. But without our people, none of it would be possible. Just like our recipe, they’re all original.

Join us. Bring it. And together, we can be part of something truly extraordinary.

We are looking for a Head of Digital & Technology Strategy, Portfolio & Governance to join Team KFC and help turn our Digital & Technology ambition into clear priorities, investment choices and measurable outcomes.

Working directly with our Chief Digital & Technology Officer and as a member of the Digital & Technology Leadership Team, you'll sit at the centre of how we translate strategy into action – connecting priorities, investment, capacity, risk and performance across our technology portfolio.

You'll lead a focused team supporting our strategy, portfolio and governance agenda, alongside specialist partners, consultants and contractors as required. You'll also work across the wider Digital & Technology organisation, influencing and enabling leaders beyond your direct team.

You'll bring the insight, challenge and structure that helps us make great choices about where we invest, what we prioritise and where we need to change course. You'll create the governance, operating discipline and portfolio visibility that keeps us focused on our highest-value opportunities and ensures decisions turn into action.

You'll also help the CDTO and Leadership Team operate with focus and pace – connecting priorities across Product, Technology and Data, surfacing dependencies and trade-offs, coordinating key governance and leadership rhythms, and directing attention to the issues that matter most.

This isn't a traditional PMO role. You won't own individual product roadmaps or delivery execution – you'll enable the leaders who do, bringing together the enterprise view, challenging assumptions and helping the wider Digital & Technology organisation operate with greater clarity, pace and impact.

• Translate our Digital & Technology strategy and priorities into clear multi-year and annual plans, strategic principles, target outcomes and enterprise priorities, connecting plans across Product, Technology and Data.
• Act as a critical friend to the CDTO and Digital & Technology Leadership Team, framing options, dependencies and trade-offs and ensuring decisions translate into action.
• Enable the Digital & Technology Leadership Team to operate with focus, pace and discipline, bringing together priorities, insight and governance to support effective decision-making.
• Connect Digital & Technology strategy and governance with wider business priorities, ensuring execution remains aligned to agreed strategic direction.

• Lead the integrated Digital & Technology portfolio and investment process, maintaining a clear enterprise view of priorities, investment, dependencies, capacity, commitments and portfolio-level roadmaps.
• Assess business cases and recommend where we should start, stop, sequence or accelerate investment based on value, risk, strategic fit, affordability and capacity.
• Ensure scarce funding and leadership attention remain focused on the highest-value opportunities, while individual product roadmaps remain owned by Product and Technology leaders.
• Use portfolio insight to identify where priorities, resources or investment need to be redirected as circumstances change.

• Enable the CDTO and Leadership Team to operate…