Operations Coordinator

The role is 100 % office based and location is around the West Byfleet area. Salary £32-35k

To support the day‑to‑day coordination and execution of operations

• Accurate planning and scheduling of shipments
• Clear communication with customers and internal teams
• Consistent service delivery aligned to defined processes

This role is focused on hands‑on operational execution, supporting the Operational Account Lead and wider operations team to deliver a controlled, high‑quality service.

This is an operational role, working within the operations team and supporting:

• Daily shipment coordination
• Demo movements and returns
• Customer updates and communication

The role plays a key part in maintaining accuracy, consistency, and control across all day‑to‑day operational activity.

• Ensure full visibility and control across all movements
• Support planning and coordination of:
  • Shipments
  • Demo movements
  • Collections and deliveries
• Assist with:
  • Scheduling jobs
  • Allocating resources
  • Ensuring clear operational instructions
• Create and manage bookings in internal systems
• Update job status in real time
• Maintain accurate records including:
  • Delivery details
  • Documentation
  • Status changes
• Provide updates to customers on:
  • Delivery timing
  • Job progress
  • Status changes
• Support handling of:
  • Booking confirmations
  • General queries