Customer Engagement Lead

No Relocation Assistance Offered

Job Number #174640 - Surrey, England, United Kingdom

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Location:

Woking, Surrey

Reports to:

Senior Customer Engagement & Logistics Manager

Salary Range: £53100 - £59000 in line with experience and salary benchmarking

Are you ready to bridge the gap between supply chain excellence and commercial success? As our Customer Engagement Lead, you will play a pivotal dual role in our operations. Firstly, you will provide superior supply chain customer engagement to our customers, linking the demand of our customers to Colgate-Palmolive’s supply and commercial teams. Secondly, you will champion our contract packing (co-pack) operations—leading high-impact projects, unlocking cost savings, and pioneering new, agile ways of working that drive true business value.

Customer Engagement & Relationship Management

• Strategic Partnership:
  Act as the primary supply chain point of contact for key customers; lead regular face-to-face supply chain reviews and establish joint business plans (JBPs).
• Cross-Functional Collaboration:
  
  Partner closely with Customer Development (Sales) and Demand Planning teams to align on promotional timelines, range reviews, and large unforecasted order management.
• Proactive Communication:
  Own the narrative around supply chain risks, product availability, and shortage reports, ensuring mitigation plans are clearly communicated.
• Performance Tracking:
  Monitor, analyse, and share service level performance (case fill), customer inventory levels, and execution metrics via the Advanced Group Survey plan.

Supply Chain Excellence & Continuous Improvement

• Efficiency Drivers:
  Identify and execute cost-saving opportunities and supply chain improvement projects.
• Operational Optimisation:
  Drive order profile enhancements and landfill reduction initiatives to support sustainability and cost goals.
• Execution Support:
  Collaborate with the Order-to-Invoice team on smooth order processing and resolve non-conformances or delivery failures swiftly.

Co-Pack Management

• End-to-End Execution:
  Lead the end-to-end implementation of new co-pack products, including SKU creation and system set-up.
• Production Scheduling:
  Build and optimise the weekly co-pack production schedule to meet market demands.
• Financial Stewardship:
  Closely manage co-pack operational costs, identifying waste and unlocking efficiency savings.

• Industry
  
  Experience:
  
  3–5 years of Consumer Goods (FMCG) experience, ideally spanning Supply Chain Collaboration, Planning, Customer Service, Logistics, or Customer Development.
• Communication: A customer-centric communicator who encourages open dialogue and inclusive leadership, valuing diverse perspectives.
• Analytical & Digital Mastery:
  Strong analytical thinking, data-driven decision-making, and comfort with advanced analytics and digital tools.
• Influence & Leadership:
  Proven ability to foster cross-functional synergy, exercise strategic influence, and handle conflict mediation gracefully.
• Agility & Change Management: A proactive mindset geared toward continuous improvement, operational excellence, and navigating change.
• Commercial & Financial Acumen: A strong understanding of End-to-End (E2E) commercial dynamics and business finance.

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.