Parts Operations Senior Manager - Motorsport

As the Parts Operations Senior Manager you will be responsible for leading the end-to-end parts supply chain and aftersales operation, ensuring the timely availability, distribution, and commercial performance of all parts supporting race programmes, customer teams, and aftermarket activities.

It provides strategic leadership across Aftersales, Trackside Parts Sales, Planning, Material Control, Inventory Management, Warehousing, and Global Logistics. The position is accountable for delivering exceptional customer support whilst optimising inventory investment, operational efficiency, delivery performance, and profitability.

The incumbent plays a critical role in driving operational excellence, supporting business growth, and ensuring world-class service levels across all customer touchpoints.

• Develop and execute the Parts Operations strategy aligned with business objectives and motor sport programme requirements.
• Lead own elements of the integration of Aftersales, Planning, Material Control, Warehousing, and Logistics activities into a cohesive operational model.
• Establish operational KPIs and performance targets to support customer satisfaction, revenue growth, and operational excellence.
• Drive continuous improvement initiatives across all areas of responsibility.
• Support business planning, budgeting, forecasting, and resource allocation activities.

• Lead the global aftersales operation to ensure exceptional customer service for race teams, partner organisations, and aftermarket customers.
• Drive aftermarket revenue growth through effective parts availability, sales support, and customer engagement.
• Develop pricing, service, and fulfilment strategies that maximise customer satisfaction and profitability.
• Manage escalation processes for critical customer supply issues.
• Establish service level agreements and performance standards across the customer support function, utilising 3rd party service providers where needed.
• Monitor customer feedback and implement corrective actions to improve service delivery.

• Oversee all trackside parts sales operations supporting race events, tests, and customer programmes worldwide.
• Ensure effective stock deployment and inventory planning for race weekends and customer events.
• Lead event logistics, stock replenishment, and operational readiness activities.
• Develop processes that improve sales efficiency and inventory visibility during events.

• Lead demand planning and supply planning activities for race, development, and customer programmes.
• Ensure material availability supports production, service, and customer requirements while maintaining optimum inventory levels.
• Develop forecasting methodologies to improve supply chain responsiveness and inventory performance.
• Manage material control processes including MRP execution, inventory management, stock policies, and replenishment strategies.
• Monitor inventory accuracy, stock health, excess inventory, and obsolescence risks.
• Drive improvements in planning systems, data quality, and forecasting accuracy.

• Work closely with Warehouse manager to optimise stock control and delivery for in house production
• Ensure all logistics activities meet operational, regulatory, and customer requirements.
• Develop strategic relationships with logistics providers and freight partners.
• Monitor logistics performance, cost efficiency, and delivery service levels.
• Ensure robust contingency plans are in place to support critical motor sport activities.

• Own operational budgets across parts operations functions.
• Drive inventory optimisation initiatives to…