Senior Operations Manager - MSO

Job Title Senior Operations Manager - MSORef #59603

Date posted

Tuesday, October 27, 2026

Country United Kingdom Location Woking Business  area

McLaren Special Operations Department Operations Position  level4 - Management / Technical Expert (L-18)
Working time

Full Time Contract type

Permanent

Working pattern9am - 6pm Monday to Friday What to Expect Mc Laren  Special Operations (MSO) is a dedicated division of McLaren Automotive that takes ownership even further through offering personalisation & bespoke commissions. With dedicated individuals our aim is to create vehicles to a customer’s individual tastes. McLaren Special Operations provide everything from bespoke personalisation options through to building ultra-exclusive limited edition or one-off breath-taking models.

Reporting to the Director of McLaren Special Operations, the role of the Senior Operations Manager is to lead the Logistics Operations and New Model Launch Operations team which consists of approximately 10 people. The role is responsible for all aspects of inbound and outbound logistics, stores management and new model launch readiness to ensure successful manufacture and delivery of MSO’s bespoke, heritage and private commission programmes.

This role oversees end-to-end manufacturing, supply chain, quality, and program delivery functions within a low-volume, high-complexity environment.

What You'll Do
* Define and execute a robust logistics and new model launch operations strategy in line with both MSO and the wider McLaren business goals
* Promote and enhance a high performing team through setting clear KPI’s, deployment of continuous improvement work streams and supporting individual personal development whilst fostering a culture of accountability and innovation
* Demonstrate strong leadership skills, whilst ensuring all team members have the required skills set to perform their daily duties, supporting individuals in achieving their development goals through training and mentoring.
* Oversee and drive effective demand planning for Bespoke, Heritage and Special Commission projects ensuring on time part supply for production and customers requirements both within MSO and MPC
* Monitor inbound and outbound flow of material, ensuring best practises adopted within the warehouse operation including achieving inventory targets
* Create and implement best practice logistics and launch readiness principles, policies and processes to improve operational and financial performance
* Promote best in class quality and delivery throughout production, ensuring each MSO customer vehicle meets the highest standards of craftsmanship
* Ensure the required logistics and new model launch infrastructure e.g. packaging, stillages, equipment is in place to support long term planning/scalability of bespoke, heritage and private commissions
* Build and maintain strong supplier partnerships and logistics provider relationships to ensure service-level excellence
* Coordinate with central production planning teams to confirm upcoming MSO production load plans, including confirmation of completed MSO production cars
* Ensure all operation issues, including department downtime is investigated and countermeasures are implemented to eliminate repeat offenders
* Coordinate cross-functionally to define the strategic sourcing plan for parts, driving an optimal supply chain routing to support cost and delivery targets
* Responsible for leading the weekly MSO production readiness forum outlining production performance, supplier performance/risks and new model launch readiness
* Reporting of MSO production performance to both the MSO Director and Operation Directors across the company, whilst demonstrating continuous improvement initiatives
* Lead cross-functional…