Customer Service Manager
Job in
Woking, Surrey County, GU22, England, UK
Listed on 2026-02-16
Listing for:
Reeta Vickers Recruitment
Full Time
position Listed on 2026-02-16
Job specializations:
-
Management
Business Administration, Client Relationship Manager
Job Description & How to Apply Below
This is a newly created role for a leading client in the hospitality sector. The ideal candidate will possess exceptional service delivery, accurate system administration, and smooth operational coordination across key technology platforms
KEY SKILLS- Proven experience leading a customer service or administrative operations team.
- Strong organisational and people-development skills with a track record of driving high performance.
- Excellent communication skills, able to handle complex or sensitive queries with diplomacy.
- Confident working across multiple digital systems in a fast-paced environment.
- High attention to detail with a strong commitment to data and content accuracy.
- Ability to analyse issues, spot trends, and lead cross-departmental problem-solving.
- Skilled at managing competing priorities and deadlines.
1. Team Leadership & Performance
- Lead and develop a team of 6 administrators with clear expectations and service standards.
- Manage daily workflow across calls, emails, and tickets.
- Deliver regular 1:1s, coaching, performance reviews, and onboarding/training for new staff.
- Ensure prompt, professional, ...
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