Transformation Manager Job Woking area,Old Woking England UK,Management

Location: Old Woking

Overview

The Transformation Manager will work across all 12 Councils in Surrey supporting the Senior Transformation Manager and teams to deliver the complex Local Government Reorganisation (LGR) programme working directly with services in a variety of ways, such as, how they disaggregate their work or put in place a new process that will required in the new organisations. As a Transformation Manager, your role will be supporting the Senior Transformation Manager in working with services to deliver on the transition of Surrey County Council in two new unitary authorities from April 2027.

We will not be transforming or re-designing services but ensuring their safe transition. In this context there will still be range of issues to work through and design thinking will be a critical part of this process. A key part of the role will be relationship building, influencing and negotiating. We're looking for strong influencers to develop and maintain strong and effective relationships across departments, programme teams, and our district and borough councils.

Whilst you will mainly be supporting the Senior Transformation Manager there may the opportunity to lead on more focused projects within the LGR programme making this a great opportunity for someone looking for that next step in their careers. We are looking for motivated individuals who can bring their design and consultancy and transformation expertise in leading large scale and complex change for the Council.

Responsibilities

Lead designated LGR design projects and support complex projects from planning through to delivery.
Collaborate with stakeholders to define problems, gather requirements, and align on goals.
Analyse business processes and identify opportunities for improvement using agreed methodologies.
Support the development and implementation of change management strategies.
Use data to inform decisions and measure the impact of transformation initiatives.
Design and implement solutions that are efficient, effective, and user centred.
Promote a culture of continuous improvement and innovation.
Provide regular updates and insights to senior leaders and project sponsors.

Interview Questions

Please provide an example of a design or transformation project you led in a consultancy capacity, detailing the challenges you faced, any strategies you used, and the measurable outcomes achieved.

Describe a time when you used data to support a change to a service. Please include the changes you proposed, the consultancy skills you used and the impact your changes had.

Give an example of a time you used your interpersonal skills to work with diverse stakeholders, tailoring your communication to meet their needs. What was the intended outcome, and did you achieve it?

Given what you know of the Devolution and Local Government Reorganisation agenda in Surrey, what do you see as the top priorities/areas of focus for service design?

Qualifications

Relevant design/consultancy experience, knowledge and understanding.
Strong research skills, able to use innovative ways to access data and information required.
Numerical skills including but not limited to basic arithmetic and percentages, ratios and proportions and data interpretation.
Experience of identifying, collating and using best practice and benchmarking complex data to improve services.
An ability to analyse and present complex data to individuals and groups in a way that makes it relatable and delivers the intended impact.
Good interpersonal skills and communication with an ability to tailor your delivery depending on stakeholders.

Additional Information

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!

Please see more information here:
Information for applicants on Local Government Reorganisation - Surrey County Council Our Commitment

Salary and Benefits

This role has a starting salary of £47,142 per annum, for working 36 hours per week. This is a fixed term / secondment opportunity until 31st March 2027. The Government has announced a change to how local services will be delivered in Surrey. From April 2027, two new unitary councils - East Surrey and West Surrey will replace the current 12 councils.

Surrey County Council (SCC) will now work together with all councils in Surrey to implement this new model and ensure a smooth transition.

26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff)
Option to buy up to 10 days of additional annual leave
A generous local government…


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