Facilities Manager

Location: West Byfleet

RVG is seeking a skilled and dedicated Facilities Manager to oversee our property, grounds maintenance and housekeeping services, ensuring that our beautiful village remains a safe, clean, and welcoming environment for all residents, staff, and  this hands-on role, you will work as part of the Village Management Team to uphold the highest standards of service delivery, compliance, and customer experience.

You’ll lead a team of Estates Operatives and contractors to ensure our buildings, equipment, and grounds remain well-maintained and compliant, while creating a warm and supportive community where residents can truly thrive.

Key Responsibilities Customer & Community Focus Act as a trusted point of contact for residents, promoting a responsive and inclusive service culture

Welcome new residents and guide them through facilities and maintenance processes

Engage with the Residents’ Association and committees, actively listening and responding to feedback

Promote value-added services that enhance the resident experience and generate revenue

Property, Grounds & Housekeeping Management Manage and maintain the village’s buildings, mechanical and electrical systems, communal areas, and landscaped grounds

Ensure the delivery of effective housekeeping and laundry services to high standards

Lead planned preventative maintenance (PPM), procurement, and contractor management within budget

Ensure effective use and maintenance of safety and communication systems (e.g., emergency calls, fire alarms)
Health & Safety Compliance Ensure full compliance with Health and Safety legislation, including fire, legionella, water safety, and building regulations

Conduct audits and risk assessments, and implement corrective actions

Act as the village’s health and safety lead, embedding a safety-first culture across the team

Team Leadership & Development Recruit, train and lead a team of Estates Operatives and manage external contractors

Plan staffing rotas and team meetings, monitor performance, and support career development

Drive an inclusive and values-driven team environment, championing collaboration and continuous improvement

Operational & Financial Management Contribute to annual budgeting and cost control for estates-related services

Maintain accurate records, oversee procurement, and track contractor performance

Support timely preparation of homes for resale or rental to minimise voids and maximise value

The ideal candidate:

Essential:

Level 2 or above qualification in Facilities Management or equivalent3+ years’ experience managing estates, buildings or residential facilities (e.g. retirement community, hospital, school, housing estate)
IOSH Managing Safely and Legionella awareness certification

Practical knowledge of fire, water and building safety regulations

Skilled in managing PPM programmes, budgets, and contractor relationships

Strong IT and systems capability (Office 365 and facilities software platforms)
Clear communicator with a people-first, solution-oriented approach

Desirable:

NEBOSH or Fire Safety Level 2 certification

Working knowledge of plumbing, electrical or building trades

Benefits

Medicash health plan (after 3 months)
Birthday leave

Pension scheme & life assurance

Access to discounted gift cards and exclusive wellbeing perksA supportive, community-focused working environment

Opportunities for professional development and advancement

Our Values At Retirement Villages, our culture is shaped by values that we live every day:

Age Well, Community, Keep Improving, Invest Wisely, Planet Positive, One Team
#J-18808-Ljbffr