Clinical Services Strategic Administrator; Outreach Services

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Date:
Sep 14, 2026

Location(s):

Winnersh, GB, RG41 5TS

We Make Life More Rewarding and Dignified

Location
:
National Spinal Injuries Centre, Stoke Mandeville Hospital, Aylesbury

Department
:
Clinical

The Clinical Services Strategic Administrator provides essential administrative and coordination support to Clinical Services. The role focuses on maintaining governance standards, supporting regulatory compliance, and enabling effective delivery of clinical strategy and service development. The position requires strong organisational capability, relationship‑building skills, and attention to detail to ensure high‑quality support across clinical operations.

Location
:
National Spinal Injuries Centre, Stoke Mandeville Hospital, Aylesbury

Contract
:
Permanent, working Monday to Friday, 37.5 hours

Communication & Coordination

Be the central administrative contact for the Clinical Outreach Team, responding to phone calls, emails and other correspondence in a professional, timely and confidential manner

Receive, record and communicate accurate messages, ensuring matters are directed to the appropriate person without delay

Support the timely dissemination of operational, clinical governance and service information across the Clinical Outreach Team

Liaise appropriately with healthcare professionals, NHS organisations, hospitals, community services, patients, relatives, suppliers and other external stakeholders

Referral & Service Pathway Administration

Provide administrative support for agreed patient referral and service pathways managed or supported by Clinical Outreach Services

Receive, record, validate and update referral information

Maintain accurate referral, transfer, pending-action or service-user tracking lists

Monitor outstanding actions, highlighting delays, incomplete information or potential service issues

Liaise with relevant teams to obtain missing administrative information

Ensure that administrative records accurately reflect the current status of referrals, appointments, transfers, follow‑up requirements and other agreed service activities

Support the coordination of service capacity by sharing accurate and current administrative information

Meeting & Diary Administration

Coordinate meetings for the Clinical Outreach Team and other designated clinical colleagues

Manage meeting invitations, room or virtual‑meeting arrangements, agendas and supporting documentation

Attend designated meetings taking minutes/action notes

Maintain action logs and follow up outstanding actions with individuals

Provide diary support to clinicians, where required

Records & Information Management

Establish and maintain effective electronic and, where required, paper‑based filing systems

Ensure that clinical, governance and operational records are appropriately named, securely stored and available to authorised team members

Maintain accurate contact databases, distribution lists and stakeholder records

Support appropriate document retention, archiving and disposal

Immediately report actual or suspected information‑governance incidents through the appropriate internal process

Support the preparation and retrieval of records required for audits, governance reviews, investigations, complaints or regulatory inspections

Data Quality, Audit & Reporting

Support data gathering and validation for clinical audits, reports, dashboards, governance trackers, service evaluations, patient‑experience reviews and operational reports

Maintain clear audit trails and support data gathering for clinical audits

Support the preparation of reports for internal governance meetings, service reviews and external stakeholders

M…