Business Analyst

Job description

We have an exciting opportunity available for two Business Analysts to join the Business Change & PMO Team here at Wokingham Borough Council, on a Full-Time, 12-month Fixed Term Contract.

As a Business Analyst within our Process Re-Design team, you will play a key role in delivering the Council’s change and improvement programme. Working closely with the Change and Re-Design Lead, you will lead process re-design workshops, identify opportunities for efficiencies and innovation, and help shape customer-focused services that are easy and accessible.

You will work across a diverse range of transformation projects, using data and insight to analyse current service performance and identify opportunities to improve processes. By engaging with stakeholders at all levels, you will gather and translate business requirements into practical, effective solutions that deliver measurable benefits for our residents and the organisation.

We’re looking for confident and professional individuals with strong analytical and communication skills to contribute to large-scale transformation and continuous improvement. If you are passionate about service design, enjoy problem-solving, and are motivated by delivering better outcomes for communities, we would love to hear from you.

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Generous Annual Leave – 30 days annual leave (rising by 5 days after 5 years of continued local government service), plus bank holidays

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Local Government Pension Scheme

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GP Helpline - Available 7 days a week

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Employee Assistance Programme - Including a 24/7 Your Care Helpline

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Free Eye Tests and Flu Vaccines

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Free Onsite Gym - Located at Shute End Offices, Wokingham

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Salary Sacrifice Schemes - Including Car and Cycle to Work schemes

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Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more

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Move through Menopause Course

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Sports & Social Group Activities – Including running, football, cricket & more

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Learning & Development Opportunities

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Employee Networks

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And more!

• Lead process redesign initiatives to streamline operations and deliver measurable productivity gains, with a focus on automation and AI.
• Champion a digital-first approach to service improvement, identifying opportunities to leverage technology for better outcomes.
• Facilitate workshops with stakeholders and Subject Matter Experts (SMEs), building consensus and driving change.
• Use data and insight to identify and deliver efficiencies, creating scoping documents and analysing service performance.
• Support the Council’s design principles: prevention and reduction of demand, customer/community enabling, improved access to services, and earliest possible resolution of enquiries.
• Collaborate with Finance and Change leads to deliver savings and innovation through process redesign.
• Produce clear documentation for redesigned processes, including workflow diagrams, case studies, and user stories.

• Educated to degree level or ability to demonstrate equivalent knowledge, skills and aptitude
• Passionate about technology and its potential to transform business processes.
• Proven ability to lead and influence stakeholders at all levels, driving engagement and adoption.
• Experience in process mapping, redesign, and change management, ideally within local government or a similar environment.
• Skilled in analysing data and translating insights into actionable recommendations.
• Knowledge of transformational government and efficiency agendas.
• Experience supporting staff through cultural change and new ways of working.

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We’re home to a range of high-performing schools, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

If you’re interested in this exciting opportunity, click the link below and apply today!

Alternatively, for more information or to arrange an informal discussion, please contact Becky Weeks – Change and Redesign Lead via email: (strictly no agencies).