Senior Business Analyst

About the Role

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation to a cleaner, more sustainable energy future. NESO Business Analysts perform a vital role in framing business outcomes for project delivery that support our transformation goals. As a Senior Business Analyst, you will be accountable for the successful articulation of business outcomes to corresponding technology, process, data, people and organisational needs.

Your repertoire of business analysis approaches and methods (e.g. Agile, Waterfall, Dev Sec Ops , Design Thinking, product / feature-led delivery) will provide structure and shape to deliverables. Success in this role requires strong analytical, influencing, and stakeholder management skills, along with the ability to drive a customer- and user-centric approach. You will work closely with colleagues across the business and technical teams to ensure project scope and intended outcomes are respected, with a strong focus on quality and business acceptance of feature delivery.

You will need to be comfortable providing constructive challenge to ensure we remain focused on delivering to our intended outcomes and strategic vision. In this senior role, you will provide leadership, mentoring and coaching to junior business analysts. You’ll share your learnings and expertise across the wider NESO community of business analysts for continuous improvement and practice development. Your role may or may not have line management accountability, but positive relationship building is critical to the success of this role.

This role offers a unique opportunity to contribute to NESO's vision of becoming a digital leader in the industry and transitioning the UK to a low-carbon energy future. This role is based in Wokingham or Warwick on a full-time basis. You will need to attend your primary office location at least 2-3 times per week. This role comes with the following travel expectations:
Occasional travel to other NESO offices including Wokingham, Warwick, London and Glasgow. Occasional travel for external conferences / seminars in the UK and abroad. We continue to offer hybrid working and are open to discussions around flexible working arrangements.

Outcomes-Driven Business Analysis Delivery:
Apply a range of analysis techniques to understand business needs, user requirements, and the relationships between people, processes, systems and data for both product-led and solution build delivery approaches. Develop user and customer journeys, assess current and future business capabilities, and ensure solutions are user-centred, value-driven, and aligned to organisational objectives. Translate business needs into clear requirements, create supporting artefacts and models, support testing and change activities, and help realise measurable business benefits.

Stakeholder Engagement &

Collaboration:

Build strong relationships with stakeholders and work collaboratively across multidisciplinary teams to understand business challenges, identify needs, and deliver valuable outcomes. Facilitate workshops and research activities, provide expert guidance on business analysis approaches and constructively challenge priorities and scope where necessary. Ensure Delivery Managers are kept informed of progress, risks, issues, and dependencies throughout the delivery lifecycle.

Process Improvement and Digital Transformation:
Support NESO’s Digital First strategy by driving digital transformation, identifying opportunities to improve business performance, and enabling the adoption of emerging capabilities such as AI. Work closely with business change and delivery teams to ensure change is successfully embedded, operational considerations are addressed early, and risks are minimised. Champion continuous improvement by developing consistent business analysis standards, frameworks and best practices that enhance delivery effectiveness and organisational capability.

Knowledge Leadership and Community Development:
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