Customer Success Architect Intern

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office., We are looking for a highly motivated, organised, and analytical Gainsight & PMO Intern to support Customer Success operations, programme management, and strategic initiatives. The role will provide exposure to Gainsight, Customer Success analytics, AI, programme governance, stakeholder management, and executive reporting.

The successful candidate will work closely with Customer Success, PMO, Sales, Product, Engineering, and other cross-functional teams to drive visibility, adoption, and execution of strategic initiatives., Gainsight & Customer Success Operations

• Support administration and optimization of Gainsight processes and workflows.
• Assist with maintaining accurate customer, adoption, health, renewal, and success-plan data.
• Support the development of customer health dashboards, reports, and insights.
• Analyse customer data to identify trends, risks, opportunities, and areas for improvement.
• Assist Customer Success teams in improving adoption, engagement, and value realisation.
• Support the development and documentation of Customer Success processes and playbooks.

• Support planning, tracking, and governance of strategic Customer Success programmes.
• Maintain project plans, action trackers, RAID logs, milestones, and status reports.
• Coordinate meetings, capture actions and decisions, and ensure timely follow-up.
• Track programme dependencies, risks, issues, and deliverables across multiple teams.
• Prepare weekly/monthly programme updates and executive-level reporting.
• Support governance forums and ensure actions are clearly documented and progressed.

• Explore opportunities to use AI and automation to improve Customer Success and PMO processes.
• Analyse data and translate findings into meaningful business insights.
• Support development of automated reporting, dashboards, and management information.
• Identify opportunities to improve data quality, operational efficiency, and decision-making.

• Work collaboratively with Customer Success Managers, leadership, PMO, Sales, Product, Engineering, and other stakeholders.
• Coordinate activities across multiple teams and help drive accountability for actions.
• Build effective working relationships with stakeholders at different levels.
• Demonstrate strong interpersonal skills, active listening, and a customer-centric mindset.
• Manage competing priorities and communicate progress, risks, and dependencies effectively.

• Create clear and compelling PowerPoint presentations and executive reports.
• Present data, insights, and programme updates to stakeholders.
• Translate complex information into concise and actionable messages.
• Prepare meeting materials, dashboards, communications, and executive summaries.
• Demonstrate confidence communicating with both technical and business audiences.

• Strong analytical and problem-solving skills.
• Good understanding of Excel and PowerPoint.
• Interest in CRM, Customer Success platforms, data analytics, and AI.
• Exposure to Gainsight, Salesforce, Power BI, or similar platforms is desirable.
• Basic understanding of project/programme management principles.
• Ability to learn new technology platforms quickly.

• Strong organizational and time-management skills.
• Excellent attention to detail.
• Ability to track multiple activities, deadlines, dependencies, and stakeholders.
• Structured approach to managing tasks and solving problems.
• Ability to identify risks and elevate issues appropriately.

• Excellent written and verbal communication skills.
• Strong presentation and storytelling…