Customer Experience Team Member - Casual

Job Title:

Customer Experience Team Member (Casual Contract)

Location:

Head office, Wokingham, hybrid working arrangement. 2 days in the office per week.

Salary: £12.71 per hour

Shifts:

Our offices are opening Monday to Friday 9.00am to 5.30pm, as a casual worker, you will be asked to cover busy periods, holiday and sickness cover.

Are you ready to be the voice behind a brand that truly makes a difference? As a Customer Experience Specialist at Junior Adventures Group UK, you will be at the heart of creating outstanding experiences for parents, schools, and stakeholders. You won't just be answering calls — you'll be delivering peace of mind, building trust, and championing a service that puts children's care and happiness first.

In this role, you will bring energy, empathy, and excellence to every interaction. Whether solving a problem, guiding a parent through a booking, or providing reassurance during a busy school term, you will be the first point of contact ensuring every customer feels heard, valued, and supported.

• Act as the first and friendly point of contact for parents, schools, and partners, delivering outstanding customer care across telephone, email, and digital channels.
• Proactively listen to customer needs, troubleshoot issues efficiently, and provide clear, accurate information to ensure a smooth and stress-free experience.
• Manage parent enquiries and oversee our booking systems with confidence, precision, and warmth.
• Lead both inbound and outbound communications, ensuring every conversation leaves a lasting positive impression.
• Work collaboratively with colleagues, sharing insights and best practice to foster a dynamic, supportive environment.
• Represent Junior Adventures Group UK's mission and values in every interaction, consistently striving to exceed expectations and leave a positive legacy.
• Thrive in a fast-paced environment with resilience, managing multiple priorities while maintaining a calm, solutions-focused approach.

• A genuine passion for delivering excellent customer service and a natural ability to connect with people.
• Strong communication skills — clear, confident, and empathetic across all channels.
• The ability to manage multiple priorities with great attention to detail and a positive attitude.
• Enthusiasm for working in a values-driven, mission-led organisation.
• Previous customer service experience (preferably telephone-based) is highly desirable.

At Junior Adventures Group UK, we don't just deliver childcare — we empower, engage, and inspire young minds within local communities. Everything we do is guided by our core values.

• Be Considerate - Show we care.
• Be Passionate - Love what we do.
• Be Courageous - Show resilience and bravery.
• Make a Difference - Leave a positive, lasting legacy.

If you're looking for a role where you can bring your whole self to work, make a real impact, and grow your career within a vibrant, supportive team — we would love to hear from you.