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Customer Success Mgr./ CSM Customer Service Rep

ASC Customer Relations Lead – Complaints & Insights

Job in Wokingham, Berkshire, RG40, England, UK
Listing for: Wokingham Borough Council
Full Time position
Listed on 2026-03-06
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A local governmental organization in Wokingham is seeking an experienced Adult Social Care Customer Relations Manager to oversee corporate complaints and enhance service quality. The role involves managing enquiries, collaborating closely with frontline teams, and ensuring effective complaint governance. You will also drive continuous service improvements by transforming feedback into actionable insight. Ideal candidates will possess strong investigative skills, a background in customer service improvement, and excellent communication abilities.

This is a full-time, fixed-term position offering a competitive salary and excellent employee benefits.
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