ASC Customer Relations Lead – Complaints & Insights

A local governmental organization in Wokingham is seeking an experienced Adult Social Care Customer Relations Manager to oversee corporate complaints and enhance service quality. The role involves managing enquiries, collaborating closely with frontline teams, and ensuring effective complaint governance. You will also drive continuous service improvements by transforming feedback into actionable insight. Ideal candidates will possess strong investigative skills, a background in customer service improvement, and excellent communication abilities.

This is a full-time, fixed-term position offering a competitive salary and excellent employee benefits.
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