Guest Relations Assistant

Kennet Serviced Apartments
- We are looking for an ambitious individual to join our sister company - Kennet Serviced Apartments as as a Guest Relations Assistant in managing the daily operations and business development of Kennet Serviced Apartments. This position offers a great opportunity for someone who is passionate about customer experience and can contribute to exceptional guest experiences whilst working in a dynamic environment.

Key Responsibilities
 
* Manage guest communication, check-ins/check-outs, key safes, deposits when required
 
* Handle guest inquiries, requests, and complaints promptly and professionally when required
 
* Offer the highest level of customer service to our guests at all times
 
* Provide information about hotel services, facilities, and local attractions
 
* Meet/greet guests
 
* Think and action ways we can develop the business – partnerships, ongoing repeat bookings
 
* Coordinate guest services and special requests – including calls and queries during out of office hours
 
* Maintain records and manage feedback
 
* Collaborate with departments for smooth operations
Essential Skills
 
* Excellent phone and email etiquette
 
* Computer literate and comprehensive verbal/written English
 
* A full U.K driving license with access to your own vehicle as driving to locations to meet guests is mandatory
Desirable Skills
 
* Previous serviced accommodation/hotel management/hospitality experience
 
* Business development examples
What will we offer you
 
* Fun and energetic workplace
 
* Opportunity to learn from a fast-growing family-run business
 
* Team lunch every month
 
* 2 dogs to play with (must be comfortable with pets)
 
* Up to £75 contribution per year towards Airbnbs across the UK for feedback, manager approved
The Details
 
* Full time - Mon-Fri, 09:30am-5:30pm
 * ‘On Call’ every other week, inclusive of weekends 8am-10pm
 
* Start: ASAP
Joining our team as a Guest Relations Assistant for the opportunity to be part of a dynamic and customer-focused environment where your skills will be valued. If you are passionate about delivering exceptional service and creating memorable guest experiences, we invite you to apply for this exciting opportunity