Job Description & How to Apply Below
Location:
Wokingham, Berkshire
Salary: £30,000–£38,000 per annum (dependent on experience)
Hours:
Monday–Friday, Full-Time (No Weekends)
About the Role
We are seeking an experienced and customer-focused Service Advisor to join our aftersales team in Wokingham. This is an excellent opportunity to become part of a professional dealership that values exceptional customer service and offers a healthy work-life balance with a Monday–Friday schedule.
Key Responsibilities
* Welcome customers and provide a professional, friendly service.
* Book vehicles in for servicing, MOTs, diagnostics, and repairs.
* Prepare accurate estimates and explain work required in a clear, customer-friendly manner.
* Liaise with workshop technicians to monitor repair progress.
* Keep customers updated throughout the service process.
* Obtain authorisation for additional work where required.
* Produce invoices and arrange smooth vehicle handovers.
* Promote additional products and services where appropriate.
* Maintain accurate records using the dealer management system.
* Ensure high levels of customer satisfaction and compliance with company standards.
Candidate Requirements
* Previous experience as a Service Advisor within the automotive industry.
* Excellent communication and customer service skills.
* Strong organisational skills with the ability to prioritise workloads.
* Ability to work efficiently in a busy aftersales environment.
* Experience using dealer management systems is desirable.
* Full UK driving licence preferred.
Benefits
* Salary of £30,000–£38,000 depending on experience.
* Monday–Friday working pattern with no weekend working.
* Company pension.
* Ongoing manufacturer and professional development training.
* Career progression opportunities.
* Employee discounts.
* Friendly and supportive working environment.
If you are an experienced Service Advisor looking for a Monday–Friday opportunity in Wokingham, we'd love to hear from you
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