Guest Relations Assistant

Kennet Serviced Apartments -

We are looking for an ambitious individual to join our sister company
- Kennet Serviced Apartments as as a Guest Relations Assistant in managing the daily operations and business development of Kennet Serviced Apartments. This position offers a great opportunity for someone who is passionate about customer experience and can contribute to exceptional guest experiences whilst working in a dynamic environment.

Key Responsibilities

• Manage guest communication, check-ins/check-outs, key safes, deposits when required
• Handle guest inquiries, requests, and complaints promptly and professionally when required
• Offer the highest level of customer service to our guests at all times
• Provide information about hotel services, facilities, and local attractions
• Meet/greet guests
• Think and action ways we can develop the business partnerships, ongoing repeat bookings
• Coordinate guest services and special requests including calls and queries during out of office hours
• Maintain records and manage feedback
• Collaborate with departments for smooth operations

Essential Skills

• Excellent phone and email etiquette
• Computer literate and comprehensive verbal/written English
• A full U.K driving license with access to your own vehicle as driving to locations to meet guests is mandatory

Desirable Skills

• Previous serviced accommodation/hotel management/hospitality experience
• Business development examples

What will we offer you

• Fun and energetic workplace
• Opportunity to learn from a fast-growing family-run business
• Team lunch every month
• 2 dogs to play with (must be comfortable with pets)
• Up to £75 contribution per year towards Airbnbs across the UK for feedback, manager approved

The Details

• Full time
  - Mon-Fri, 09:30am-5:30pm
• On Call every other week, inclusive of weekends 8am-10pm
• Start: ASAP

Joining our team as a Guest Relations Assistant for the opportunity to be part of a dynamic and customer-focused environment where your skills will be valued. If you are passionate about delivering exceptional service and creating memorable guest experiences, we invite you to apply for this exciting opportunity.