Connections Communications Officer

** About the Role
** National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain's energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.
** This role is a two-year fixed-term contract/ secondment.
** We are looking for a Customer Communications Officer to join the Connections Engagement Team. This role will support the delivery of customer communications across the connections journey, helping customers understand the outcomes of their connections applications at key operational moments.

Working closely with colleagues across NESO, you will be responsible for developing and maintaining a suite of customer communications, templates and semi-automated messages that are accurate, engaging, compliant and customer-focused. You will play an important role in ensuring customers receive clear and timely information that supports their understanding of the connections process and next steps.

The communications strategy and framework for this activity have already been established, and you will be supported and mentioned by experienced professionals who will help you develop your expertise and understanding of the connections landscape.

This is an excellent opportunity for someone with strong communication skills, attention to detail and a customer-focused mindset who is looking to build experience in a complex and high-profile programme.

This role is a two-year fixed-term contract and can be based in Warwick, Wokingham or Glasgow, with hybrid working available.
** We would like applicants to apply with a Cover Letter and let us know why you are interested in the role!
**** Key Accountabilities
*** Develop, maintain and continuously improve customer communication templates.
* Work with subject matter experts and operational teams to ensure customer communications are accurate, consistent, compliant and aligned with programme requirements.
* Ensure content is effectively integrated into relevant systems and processes.
* Review and quality assure customer communications, maintaining high standards of accuracy, accessibility and attention to detail.
* Monitor customer feedback, queries and emerging issues to identify opportunities for improving communications and customer understanding.
* Build strong working relationships across NESO to ensure customer communications remain aligned with changing programme priorities and customer needs.
* Continuously develop knowledge of the connections landscape and customer journey to support the effective delivery of communications across a complex and evolving programme.

Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.
** About You
** We're forging the path, and we know we can't do it alone. That's why we need visionary minds like yours to join us on this transformative journey.
** Essential skills and attributes:
*** A proactive, adaptable approach, with the ability to respond quickly to changing priorities and programme requirements.
* Strong written communication skills, with the ability to produce clear, accurate and customer-focused communications for a range of audiences.
* Excellent attention to detail, with experience reviewing and quality assuring content to ensure accuracy, consistency and compliance.
* Strong organisational skills, with the ability to manage multiple priorities and deadlines while maintaining high-quality outputs.
* A customer-focused mindset, with a genuine interest in improving customer understanding and experience.
* Strong…