Customer Service Representative

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

As a Customer Care Representative join our MMS Customer Service team and provide a reliable, responsive experience for customers across the UK. You will support customers throughout their journey with BD, from answering questions about orders, products and pricing to coordinating servicing, repairs, returns and loan equipment. You will also work closely with Sales, Clinical, Supply Chain, Warehouse and the UK Depot teams to make sure requests are handled accurately and efficiently.

• Manage customer enquiries by email and telephone, providing clear information about orders, pricing, products, parts, servicing and repairs.
• Process sales orders and service work orders accurately and promptly using Microsoft Dynamics Navision.
• Coordinate product returns, collections, loan equipment and Equipment Loan Agreements while keeping customers informed throughout the process.
• Maintain accurate customer accounts and records in Navision and create or update relevant information in Salesforce.
• Resolve customer queries and complaints professionally, involving the appropriate teams when additional support or investigation is required.
• Work with Sales, Clinical, Supply Chain, Warehouse and the UK Depot to coordinate customer requests and maintain an effective service.
• Contact customers proactively to resolve outstanding queries and support the timely return of devices to the UK Depot.
• Contribute ideas that improve customer service, team processes and commercial opportunities while supporting and sharing knowledge with colleagues.

• About you Experience in customer service, order management, sales support or a similar customer-facing environment.
• Strong written and verbal communication skills with the ability to provide clear, professional and helpful customer support.
• Good attention to detail when processing orders, maintaining customer records and working with multiple systems.
• Confidence managing several enquiries and priorities while taking responsibility for seeing tasks through to completion.
• Practical problem-solving skills and the judgement to recognise when an issue needs additional support or escalation.
• Comfortable using digital business systems; experience with Microsoft Dynamics Navision and Salesforce would be an advantage.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture.

Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https:// Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally…