Technical Support Engineer, Advanced

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

• Own end-to-end NPI service readiness and industrialization for Europe and India, ensuring new products are successfully introduced into service delivery with clear scope, success metrics, and launch gates (readiness, pilot, ramp, and steady-state).

• Lead Cap Ex strategy and execution for NPI enablement across EMEA & India service sites: define equipment requirements, develop business cases, obtain approvals, manage procurement, and deliver installation/qualification on schedule and within budget.

• Drive initial build and validation of NPI service capability, including:

  • Site readiness (facility, utilities, ESD, calibration environment, IT/network constraints)
  • Tooling and test system bring-up (fixtures, automation, metrology, measurement integrity)
  • Software integration/enablement (instrument control, service applications, firmware alignment, data capture, configuration management)
  • Engineering change management and controlled release into production service workflows

• Develop and execute NPI ramp plans that translate product engineering outputs into service-operable processes: work instructions, checklists, test scripts, quality gates, spares strategy, and process control plans.

• Design and deliver technician enablement programs across EMEA & India:

  • Training curriculum (classroom + hands-on)
  • Certification / qualification requirements
  • Training materials, labs, and evaluation standards
  • Ongoing coaching and performance reinforcement during ramp

• Ensure business continuity for Keysight Services by proactively mitigating NPI-driven risk to customer delivery:

  • Continuity strategies for capacity shortfalls, site outages, parts constraints, and software instability
  • Backup routing plans across sites and service modes (VOSCAL, Onsite, RTK)
  • Defined escalation paths and rapid recovery playbooks

• Act as the senior technical interface between Product Engineering, R&D, Services Ops, IT, Quality, Supply Chain, and Regional Service Leaders to align deliverables, timelines, and launch readiness.

• Build and maintain integrated NPI program schedules (multi-site, multi-workstream): equipment readiness, software readiness, training readiness, documentation readiness, and go-live readiness.

• Implement project governance and reporting
  :

  • Executive-level dashboards and weekly operating reviews
  • KPI tracking (readiness gating, build yield, cycle time, throughput, training completion, defect escape rates, tool uptime)
  • Risk/issue management with action owners and due dates

• Standardize and scale best practices across EMEA & India:

  • Common templates for NPI readiness, Cap Ex justification, training/certification, and site deployment
  • Repeatable playbooks for capability deployment and transfers
  • Lessons learned capture and integration into future NPI cycles

• Support service delivery model alignment (VOSCAL, Onsite, RTK) by defining where NPI capabilities should live, how they should be supported, and what operational mechanisms are required for sustainable execution.

• Drive cross-functional continuous improvement to improve readiness lead time, reduce ramp instability, and increase first-time-right capability deployment.

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, Computer Engineering, Physics, or equivalent technical discipline (Master’s preferred).

• 8+ years experience in NPI, service enablement, manufacturing/test engineering, or technical program/project management within high-tech instruments,…