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Major Incident/Analyst
Job in
Wokingham, Berkshire, RG40, England, UK
Listed on 2026-02-18
Listing for:
LA International Computer Consultants Ltd
Full Time
position Listed on 2026-02-18
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Analyst
Job Description & How to Apply Below
Our client is looking for a Major Incident/Change Analyst to join their team on a six month initial contract, working onsite in Wokingham on 24x7 rotational shifts including night shifts (12 hrs, 4 PM GMT onwards), weekends (12 hrs) and bank holidays. This role is Inside IR35.
Responsibilities- Lead the response to P1/high severity incidents.
- Bring together cross functional technical teams to diagnose and resolve issues.
- Ensure the incident is worked on 24/7 until resolved, if required.
- Send comms (text and email) to all the stakeholders within 15mins - 20mins.
- Provide timely updates to leadership, business owners, and customers.
- Run war rooms/bridge calls.
- Document timeline, progress, risks, and expected resolution times.
- Ensure incident reports (RCA/PIR) are created.
- Facilitate deep dive reviews to identify root cause and preventive actions.
- Track follow up actions with respective teams.
- Maintain and improve the Major Incident Management (MIM) process.
- Work closely with Problem, Change, and Service Desk teams.
- Monitor SLAs and KPIs (MTTR, number of P1s, etc.).
- Drive initiatives to reduce repeat incidents.
- Analyze incident trends to improve service reliabil...
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