Senior Service Engineer

Position:
Senior Service Engineer - UK & International

Department:
Medical Diagnostic Equipment - Service & Installation

Salary: £40,000 to £45,000 per annum

Location:

Field-based, UK and some international travel required

We are looking for a highly skilled and motivated Senior Service Engineer to join a dynamic team supporting advanced medical diagnostic equipment across the UK and international markets. This role offers a fantastic opportunity to work with cutting-edge ophthalmic and medical imaging systems, delivering exceptional technical service, installation, and maintenance to a wide range of customers.

As a Senior Service Engineer, you will play a key role in ensuring that medical devices are functioning at the highest standards, providing both hardware and software support, and delivering first-class customer service. This is a field-based role with extensive travel, including occasional weekends, requiring flexibility, dedication, and a proactive approach.

• Respond promptly to service requests, maintaining a high level of customer satisfaction.
• Conduct installations, repairs, and preventative maintenance on ophthalmic and medical diagnostic equipment.
• Troubleshoot and resolve technical issues with both hardware and software, including network and system integration.
• Maintain accurate service records and reports in line with regulatory standards.
• Deliver basic user training to clinical and technical staff on installed systems.
• Support logistics, including equipment dispatch and setup at exhibitions or training events.
• Ensure compliance with all health, safety, and regulatory requirements.
• Manage workload independently, demonstrating initiative and flexibility to meet deadlines.

• Proven experience in servicing medical or ophthalmic diagnostic equipment.
• Strong technical knowledge of IT networking, SQL, and software integration (DICOM, HL7).
• Excellent problem-solving and troubleshooting abilities.
• Willingness to work unsociable hours, weekends, and travel extensively across the UK and abroad.
• Exceptional time management, communication, and interpersonal skills.
• Professional, reliable, and committed with a high level of integrity.
• Understanding of ISO 13485:2016 and medical device regulatory standards.

• Degree or formal qualification in electronics, biomedical engineering, or a related technical discipline.
• Experience in a commercial or clinical setting with medical diagnostic technologies.
• Training in manufacturer-specific equipment is advantageous.

This role offers a competitive salary of £40,000 to £45,000 per annum, opportunities for international travel, and the chance to work with some of the most advanced medical diagnostic systems in the industry. You will join a supportive team that values your expertise, initiative, and dedication to delivering excellence.

Alecto Recruitment Limited is acting as an employment business for this vacancy.