Program Manager ADx EMEA Professional Services

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.

Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

• The Program Manager is leading complex project & program customer implementations within the EMEA DS business. His main responsibilities are as follows:
• Lead all aspects of the project / program from its launch through successful completion of the handover to Lifecycle Management team; support as a subject matter expert on all implementation related questions during the Sales Phase or for tenders
• Lead the project / program planning & scheduling of activities and resources request process, as well as the execution of these activities and manage them on a day-to-day basis, according to the established standards & processes within the Project Management Excellence Framework
• Align and manage all cross-functional activities to deliver the solution on time and on budget per contract while meeting agreed technical, operational, business and customer requirements; set boundaries for risk identification & mitigation, anticipation of potential issues and escalation to relevant stakeholders when required
• Oversee all preparations & arrangements prior to installation based on technical requirements (facilities & refurbishments, IT connectivity & network); support the development & timely delivery of LIS-interface by coordinating subject matter experts and planning of required activities
• Lead the cross-functional team of subject matter experts in the execution of specific activities within the project scope: this team is typically composed of 4-6 subject matter experts from applications, informatics & IT, technical service (hardware & software)
• Lead all project-related communication with internal & external stakeholders, incl. accurate and timely reviews and reporting on progress, issues & risks
• Establish and implement the framework and standards for program and project management for the EMEA DS Business – develop the Project Management Excellence Framework (PMEF, formally known as the BD Way of Project Management):
• Drive the development, extension & deployment of the Project Mgmt. Playbook (PM Playbook), which serves as the operational framework for project & program management
• PM Playbook is meant to be applicable for all type of programs, projects, solutions, and stages of development / NPI, solution design & delivery
• PM Playbook is consistent and complementary of existing internal processes of the company (e.g. the BD Way of Selling and the Customer Engagement Model)
• Drive the development, extension & deployment of training programs focused on project & program management – based on the PM Playbook and processes / tools / templates released by the xPMO
• Training programs are composed of several…