UI​/UX Product Designer

Job Description

We re looking for our first in-house UI/UX Product Designer to help shape the future of our B2B SaaS platform and B2B2C mobile applications.

As part of our global Product team, you ll work closely with Product Managers and Engineering from the earliest stages of product discovery through to delivery. You ll be responsible for evolving and improving the user experience across our web and mobile products, helping ensure every interaction is intuitive, effective, and aligned to real user needs.

This is an opportunity to have genuine influence. As the sole designer within the business, you ll own the design process end-to-end, helping define how design contributes to product strategy, customer experience, and product delivery. You ll balance user needs, technical constraints, and commercial objectives to create experiences that work for customers, engineers, support teams, and business stakeholders alike.

Working across SaaS platforms, mobile applications, and emerging AI-enabled capabilities, you ll help shape how users interact with our products today while contributing to the future direction of our design practices, tooling, and processes.

• Own the end-to-end design process across our SaaS platform and mobile applications, from problem definition through to delivered experiences
• Evolve and improve existing user journeys, interfaces, and workflows across web and mobile products
• Define the user experience and interface design for new features, products, and capabilities
• Create wireframes, prototypes, user flows, and high-fidelity designs that clearly communicate solutions
• Translate complex technical and business requirements into simple, intuitive user experiences
• Champion accessibility, usability, and design best practice across all product experiences

• Build, maintain, and evolve our design library, including components, patterns, design tokens, and supporting documentation
• Ensure consistency across products and platforms through scalable design system practices
• Work closely with Engineering to establish effective wireframe-to-code workflows and design handover processes
• Contribute to design standards and ways of working that support long-term product scalability

• Conduct lightweight user research with customers, stakeholders, and end users to validate problems and opportunities
• Use qualitative and quantitative insights to inform design decisions
• Help define user profiles, personas, and audience cohorts across both business and consumer-facing products
• Test and validate concepts through prototypes, usability reviews, and stakeholder feedback

• Partner closely with Product Managers and Engineers throughout the product lifecycle
• Contribute to product discovery, solution design, prioritisation, and scope discussions
• Challenge assumptions, ask questions, and bring fresh ideas to product conversations
• Collaborate with Delivery, Support, and Commercial teams to understand user challenges and operational requirements
• Help ensure design decisions balance customer value, business outcomes, and technical feasibility

• Identify opportunities to introduce AI-assisted tools and workflows that improve research, design, and product development processes
• Stay current with evolving design trends, technologies, and best practices
• Contribute to the ongoing maturity of design capability within the business
• Help shape how design is embedded within a growing product-led organisation

• A user-focused designer who enjoys solving complex problems through thoughtful, practical design
• Comfortable taking ownership and working independently while collaborating effectively with cross-functional teams
• Curious, proactive, and always looking to understand the "why" behind user behaviours and business requirements
• Confident working in ambiguity and able to transform loosely defined challenges into structured solutions
• A strong communicator who can clearly explain design decisions to both technical and non-technical audiences
• Comfortable balancing multiple priorities while maintaining…