ServiceNow Platform Architect

Role:
Service Now Platform Architect

Location:

Wokingham, UK

Type of job:
Contract

Mode of work:
Onsite

JD:

The Service Now Platform Architect is responsible for defining the overall architecture, strategy, and governance of the Service Now platform across the organization. This role ensures scalable, secure, and high-performing solutions aligned with enterprise architecture standards and business objectives.

Responsibilities

* Lead the design and implementation of end-to-end Service Now solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other Service Now applications.

* Collaborate with business stakeholders, enterprise architects, and technical teams to define the architectural vision and roadmap for Service Now implementations.

* Maps Service Now’s AI capabilities—such as Now Assist, Agentic workflows, and AI Control Tower—to business objectives

* Oversee the customization and configuration of Service Now modules, ensuring best practices and scalability.

* Architect integrations between Service Now and third-party systems, ensuring seamless data flow and system interoperability.

* Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.

* Identify opportunities to optimize Service Now environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.

* Establish governance processes to ensure the integrity, security, and compliance of Service Now environments, including the proper management of data, access control, and system configurations.

* Act as a subject matter expert, providing advice and recommendations to clients on Service Now architecture, process automation, and platform capabilities.

* Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.

* Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new Service Now releases and features.

Skill & Experience

* At least 10 years’ experience in Service Now architecture, design, and configuration, including ITSM, ITOM, ITAM, IRM, and CMDB

* In-depth knowledge of Service Now platform capabilities, modules, and best practices

* Extensive experience with Service Now integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in Service Now scripting (JavaScript, Glide API, Business Rules, etc.)

* Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability

* In-depth knowledge of Service Now update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance

* Certifications:

Service Now Certified Technical Architect (CTA) preferred

* Experience with agile methodologies and managing large-scale Service Now implementations