CNI Team Lead

• Lead the CNI Platform Red Hat team
• Provide 24/7 system management and administration expertise in a high-availability, mission-critical environment
• Engage and collaborate with all technical leads
• Liaise with third-party service centers and engineers as needed
• Support project teams by designing, reviewing, and approving future CNI services that utilize storage and backup technologies
• Assist project teams in creating detailed project plans for new system designs and rollouts
• Embrace and strive to implement 'Best in Class' standards
• Execute application and system transition processes to enable standby or site failover capabilities
• Take ownership of and manage problem resolution
• Provide technical assistance, training, and mentoring to other aspiring technical resources
• Monitor workflow management tools and respond to logged tasks, incidents, and requests

• Demonstrated experience in leading a team that supports Critical National Infrastructure (CNI) environments
• Proven expertise in the design, construction, and management of storage and backup systems
• Hands-on experience applying the Information Technology Infrastructure Library (ITIL) framework effectively
• Practical application of Capacity Management, Backup (Disaster Recovery), Business Continuity, and Performance Management
• Strong understanding of network protocols and topologies
• Extensive customer-facing experience in an IT service role
• Methodical and positive approach to problem-solving
• Experience working effectively as part of a highly productive small to medium-sized team in an Infrastructure/Application ITIL/Dev Sec Ops -based support environment
• Background in managing business-critical real-time systems, ensuring high levels of availability through direct actions
• Commitment to accountability and follow-through in resolving issues successfully
• Ability to produce technical reports and documentation tailored for both technical and non-technical audiences
• Experience in training and mentoring colleagues is a plus
• Very significant experience in a production IT environment leading the team and managing enterprise IT infrastructure, hardware, hosting service and network areas
• Ability to write architectural design documents or review design documents provided by others
• Knowledge and understanding of industry trends and new technologies and ability to apply trends to architectural needs

Demonstrates expertise in leading teams within Critical National Infrastructure (CNI) environments, focusing on the design and management of storage and backup systems while applying ITIL principles. Capable of producing technical documentation and providing training and mentoring to enhance team performance.

• CNI Environment Leadership
• Storage And Backup System Management
• ITIL Framework Application
• Problem-Solving Skills
• Technical Documentation Production

• Storage System Design
• Backup System Management
• Capacity Management
• Disaster Recovery
• Business Continuity
• Performance Management
• Network Protocols
• Architectural Design Documentation

• Team Leadership
• Customer-Facing Experience
• Methodical Problem-Solving
• Training And Mentoring

• Critical National Infrastructure
• High-Availability Systems
• IT Service Role
• Infrastructure/Application Support
• Dev Sec Ops

• Workflow Management Tools