Project Manager, CRM Systems & Management, Change Management

Our client is looking for a CRM Project Manager to define, select and deliver a single CRM platform for two organisations coming together through acquisition.

You will align stakeholders across both businesses, turn operational needs into a global CRM strategy and lead the programme from discovery and RFP through implementation and go-live.

This role is focused on platform independence, process harmonisation and adoption across a business that will triple in size.

• Define the global CRM strategy, scope, roadmap and measures of success for the combined organisation.
• Lead discovery across both businesses, mapping current processes, systems, data, integrations and regional requirements.
• Align senior stakeholders on the future operating model, priorities and decisions needed to create one global CRM capability.
• Assess the acquired organisation’s existing Salesforce estate without treating it as the default target platform.
• Build a vendor-neutral requirements framework covering functional needs, architecture, data, security, integration, scalability and user adoption.
• Run the RFI and RFP process, including market assessment, vendor shortlisting, demonstrations, scoring, reference checks and commercial evaluation.
• Develop the business case and present a clear platform and implementation partner recommendation to senior decision-makers.
• Establish programme governance, delivery plans, budgets, resources, risks, dependencies and decision controls.
• Direct implementation through design, configuration, integration, data migration, testing, change, training and phased rollout.
• Drive adoption, benefits realisation and the transition of the platform into a sustainable operating and ownership model.