Senior Delivery Manager - Balancing Transformation

About the Role

The Senior Delivery Manager is accountable for the successful delivery and operation of NESO's Balancing Transformation technology portfolio, leading the digital transformation of the systems and services that underpin real-time electricity balancing across Great Britain. The role owns the technology delivery strategy for the Balancing Transformation Programme. They are responsible for two equally important outcomes: delivering transformation of energy balancing operations within NESO’s system operations at pace and ensuring the safe, secure and reliable operation of delivered balancing services and platforms.

The scope includes ownership of the digital roadmap for the Critical National Infrastructure (CNI) Open Shift platform and delivery of multiple business services that replace capabilities currently provided by legacy balancing systems. These services support the end-to-end balancing lifecycle, from strategy through to energy balancing, dispatch, optimisation, reporting and settlement, while ensuring market services continue to work effectively for the Control Room.

The role also owns the technology communication methodology for market participants and provides leadership across delivery, operations, investment, commercial management, supplier relationships, regulatory assurance and industry engagement. Product Management and Architecture remain peer functions, led by the Principal Product Manager and Chief Domain Architect respectively. Role balance:
Approximately 50% transformation delivery and 50% live operational service leadership. Digital scope:
Ownership of CNI Open Shift platform, Communication Interfaces for Market and System Operations and delivery of business services replacing legacy balancing systems. Operations: 24x7 availability, service-level performance, operational resilience, incident response and continuity of CNI systems. External focus:
Ofgem assurance, industry webinars, market participant communications, and long-term relationships with software suppliers, consultancies and strategic vendors. This role can be based from Wokinghamand we continue to offer hybrid working from office and home.

Platform and Business Service Delivery Own the digital roadmap and delivery of NESO's CNI Open Shift platform, including platform evolution, lifecycle requirements, resilience and readiness for future services. Understand and maintain the distinction between platform capabilities and the products or business services that consume them. Lead delivery of multiple business services that replace capabilities currently operating on legacy balancing systems. Ensure all technology changes protect effective operation of market services for the Control Room.

Define agile delivery strategy, governance and planning across a complex portfolio of teams, platforms, services and suppliers. Drive resolution of dependencies, constraints and delivery blockers to maintain momentum in an ambiguous and fast-changing environment.

Operational Service Leadership Provide operational accountability for live balancing systems and associated CNI platforms using SRE model of service operations Ensure critical services are available 24x7 and perform in line with agreed service levels. Lead operational governance, major incident response, service recovery, disaster recovery and business continuity activities. Maintain oversight of operational risk, platform health, service performance, support arrangements and supplier obligations.

Drive continuous improvement in reliability, resilience, observability, recoverability and operational effectiveness while transformation work proceeds.

Commercial, Investment and Multi-Vendor Leadership Lead investment planning, business case development, funding governance and financial oversight across the technology portfolio. Develop commercial strategies that support delivery, operational resilience and long-term organisational capability. Build durable, outcome-focused partnerships with key technology vendors, software suppliers, consultancies and managed service providers. Establish and operate an effective multi-vendor resourcing and support model, with clear accountability, integrated ways of working and effective knowledge retention.

Protect NESO's strategic, commercial and operational interests in supplier decisions, contracts, delivery trade-offs and sourcing arrangements. Hold vendors to account for outcomes while creating the conditions for constructive,…