CNI Team Lead

About the Role

National Energy System Operator (NESO) are now looking for a Critical National Infrastructure Team Lead to be a part of our growing CNI team. This exciting opportunity will enable the successful candidate to design, maintain, and enhance NESO's Critical Infrastructure while implementing the Dev Sec Ops  methodology across all aspects of our operations. The CNI Team Lead will collaborate with other teams to ensure visibility and alignment of technology used throughout the organization.

They will also promote an innovative mindset and a sense of shared responsibility among the CNI Operations teams. This role is vital for managing mission-critical environments. Additionally, the CNI Team Lead will closely interact with and support the CNI Project Teams, which will involve designing, reviewing, and approving future system technologies.

This role will be based at Wokingham or Warwick and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements. This role is designated as requiring a National Security Vetting (NSV) clearance (SC). The level of clearance associated with this role (SC) will usually need you to have been a resident in the UK for the last five years to apply.

We would invite any applicants who do not currently meet this residency requirement to still express an interest in the role.

• Lead the CNI Platform Red Hat team
• Provide 24/7 system management and administration expertise in a high-availability, mission-critical environment
• Engage and collaborate with all technical leads
• Liaise with third-party service centers and engineers as needed
• Support project teams by designing, reviewing, and approving future CNI services that utilize storage and backup technologies
• Assist project teams in creating detailed project plans for new system designs and rollouts
• Embrace and strive to implement 'Best in Class' standards.
• Execute application and system transition processes to enable standby or site failover capabilities.
• Take ownership of and manage problem resolution
• Provide technical assistance, training, and mentoring to other aspiring technical resources
• Monitor workflow management tools and respond to logged tasks, incidents, and requests

Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey.

• Demonstrated experience in leading a team that supports Critical National Infrastructure (CNI) environments
• Proven expertise in the design, construction, and management of storage and backup systems
• Hands-on experience applying the Information Technology Infrastructure Library (ITIL) framework effectively
• Practical application of Capacity Management, Backup (Disaster Recovery), Business Continuity, and Performance Management
• Strong understanding of network protocols and topologies
• Extensive customer-facing experience in an IT service role
• Methodical and positive approach to problem-solving
• Experience working effectively as part of a highly productive small to medium-sized team in an Infrastructure/Application ITIL/Dev Sec Ops -based support environment
• Background in managing business-critical real-time systems, ensuring high levels of availability through direct actions
• Commitment to accountability and follow-through in resolving issues successfully
• Ability to produce technical reports and documentation tailored for both technical and non-technical audiences
• Experi…