Principle Specialist, Product and Technical Services

United Kingdom

Winnersh, Wokingham

Hybrid

Principal Specialist, Product and Technical Service

Winnersh

Collins Aerospace

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

We are a Reading, UK based software development and technical support team within Collins Aerospace tasked with creating and delivering software and services to some of the largest aviation and infrastructure organisations around the world. The IME team are looking to hire a technical product specialist to work closely with internal and external customers and stakeholders to support the creation, implementation, training and support of exceptional and innovative software solutions.

The team are looking for a confident, proactive and motivated individual who enjoys working across the organisation to understand stakeholder requirements and who can communicate and prioritise these to the development teams within an Agile SCRUM environment.

The role requires a collaborative approach within a development team of 10+ in size, predominantly working on commercial aviation software products. Please be aware that this role may also require some international travel.

This is an on-site role based in Winnersh

• Work closely with customers and key stakeholders to understand business and product needs.
• Implement and configure software solutions against customer requirements
• Troubleshoot and resolve issues surrounding installation, usage, upgrade and training of products.
• Create requirements/user stories and effectively communicate these to the development team verbally and/or visually within user stories.
• Regularly refine and prioritise user stories/requirements based on changing business needs.
• Provide tier 3 technical troubleshooting support
• Support user acceptance testing when required.
• Support customer training either onsite in Reading or on customer premises.
• Assist in documenting business and product processes to ensure compliance with process and quality
• Working within an agile SCRUM development environment

Professional Development:
Gain a ccess to company-sponsored certifications and training programs, mentorship and guidance from industry leaders, opportunities to develop your leadership skills by driving exciting high-impact projects and initiatives. Thrive in a culture of continuous learning and innovation, where curiosity is encouraged and supported.

• Experience in a similar role is essential
• Ability to seek out, understand and communicate customer requirements effectively
• Collaborative and proactive approach to working within a customer facing role
• Able to travel internationally
• Strong professional verbal and written communication skills
• Experience of and/or ability to provide technical support and configuration of software solutions

• Ability to provide training to stakeholders/customers in new and existing product functionality
• Aerospace industry experience
• Knowledge and/or experience of agile SCRUM development as a SCRUM Master, Product Owner or member of a development team
• Some knowledge of networks, databases and/or cloud solutions e.g. AWS

At Collins Aerospace, we believe in empowering our people to make a real difference. You’ll be part of a supportive, innovative team where your contributions are valued, and your career growth is encouraged. With excellent benefits, a flexible working environment, and the…