Commercial Analytics Manager

Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth.

Come and be a part of our fast-paced, entrepreneurial culture and next stage of growth.

Location:

Hybrid role based in Winnersh Triangle, Reading, UK.

Profitero+ is looking to hire a Commercial Analytics Manager to support our custom analytics offering across our portfolio of clients.

In this client-facing role, you will lead the scoping, delivery and ongoing success of custom analytics solutions. You will work closely with clients and internal stakeholders to uncover the right business questions, shape effective solutions and support them through delivery. You will also monitor performance, resolve complex issues and improve how we deliver dashboards, bespoke analytics and reporting.

The ideal person combines strong organisational and project management skills with excellent stakeholder management, we are looking for someone who can coordinate multiple concurrent work streams, keep both commercial and technical stakeholders aligned, and translate between business needs and technical requirements without needing to be the analytics expert in the room. They will be comfortable guiding client conversations, explaining complex concepts clearly and turning business needs into practical, high-quality solutions.

• Coordinate input from clients, Account Management and other stakeholders during scoping to ensure requirements are captured accurately and completely.

• Understand our analytics capabilities and offering well enough to represent them credibly in sales, renewal and expansion conversations, looping in Analytics subject matter experts for deep technical or data engineering questions.

• Lead discovery and scoping discussions for custom analytics opportunities.

• Support proposals, RFPs and client presentations by clearly articulating the value of Profitero+ capabilities.

• Build strong relationships with clients and internal stakeholders to support successful outcomes.

• Surface recurring client requests, common themes and emerging trends from sales and delivery conversations, acting as a trusted advisor to the Analytics lead on solution design and innovation priorities.

• Proactively manage client and internal expectations, communicating trade-offs clearly and pushing back diplomatically on scope creep or unrealistic asks.

• Act as the primary point of contact for Account Managers on delivery challenges and maintenance-related issues (bugs, change requests) for live engagements, identifying and de-escalating problems before they become client escalations.

• Act as the day-to-day bridge between Account Management and Analytics, translating business requirements into technical requirements and progress updates back into business language.

• Help clients define business questions and objectives translating them into clear, structured requirements to inform Statements of Work (SOWs).

• Draft SOWs and commercial proposals for the Analytics lead's review and sign-off.

• Define project scope, deliverables, assumptions and timelines.

• Partner with Analytics lead on technical effort estimation to translate it into project pricing.

• Ensure proposed solutions are achievable, scalable and aligned with delivery capability.

• Ide…