Senior Facilities Manager

Day-to-day operational services, coordination of all business management functions and customer services, including environmental, financial, commercial and operational results. Supplier management, hard and soft services. CBRE SLA/KPI requirements. People management of peers. Support and coordinate UK Extra Works programs.

• Build strong relationships with the client organisation and act as the primary FM contact, ensuring high levels of customer satisfaction against agreed KPIs.
• Manage laboratory environments to ensure temperature and humidity-controlled conditions are maintained, working closely with the Lab Management team.
• Lead and support team members, suppliers, and contractors to deliver high-quality Hard FM, Soft FM, and contracted services.
• Ensure compliance with all Health, Safety, Environmental, Security, and legislative requirements, including management of site compliance documentation, audits, inspections, accident reporting, and emergency procedures.
• Drive operational excellence through performance management, quality assurance, continuous improvement initiatives, and implementation of best practice processes.
• Manage FM operations including CMMS/IFM work order systems, service request allocation, SLA delivery, purchasing processes, SOX compliance, and supplier performance.
• Prepare, manage, and maintain FM, Extra Works, and Project budgets, working closely with Finance and Contract Support teams to ensure accurate billing and cost control.
• Provide accurate reporting and management information to both CBRE and client stakeholders, including client reviews, performance reports, and escalation management.
• Maintain strong supplier relationships, ensuring effective delivery of maintenance, PPM, reactive works, and subcontractor services.
• Coordinate business management functions and administration, maintaining accurate and auditable records for all works undertaken.
• Collaborate with wider UK client locations and account teams to ensure consistency of service delivery, processes, and standards.
• Identify commercial opportunities to enhance service delivery and contribute to improved financial performance.

• Proven experience in a similar Facilities Management role with responsibility for client, supplier, and team management.
• Demonstrable people management experience.
• Strong knowledge of Health, Safety, Environmental, and compliance best practices.
• Experience managing contractors, suppliers, service delivery, and performance against KPIs and SLAs.
• Good financial acumen with budget management experience.
• Strong understanding of contracts, supplier negotiations, and procurement processes.
• Experience working with CMMS/work order management systems.
• Fully PC literate, including Microsoft Office Suite and SharePoint.
• Excellent communication, presentation, organisational, and stakeholder management skills.
• Ability to plan, prioritise, solve problems, and work effectively on own initiative.
• Engineering, Technical, or Facilities Management qualification advantageous.

• Proven experience in a similar Facilities Management role with responsibility for client, supplier, and team management.
• Demonstrable people management experience.
• Strong knowledge of Health, Safety, Environmental, and compliance best practices.
• Experience managing contractors, suppliers, service delivery, and performance against KPIs and SLAs.
• Good financial acumen with budget management experience.
• Strong understanding of contracts, supplier negotiations, and procurement processes.
• Experience working with CMMS/work order management systems.
• Fully PC literate, including Microsoft Office Suite and SharePoint.
• Excellent communication, presentation, organisational, and…