Marketing Manager

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• Development of the overall marketing strategy and tactical plan for the firm in conjunction with Marketing Partner and the Chief Financial Officer
• Work with Department Heads to create and follow annual marketing and business development plans
• Management of marketing budget
• Strategic project management - when managing projects ensure that a holistic view of the firm's needs and requirements are considered and that all relevant stakeholders are brought along on the journey
• Analyse market data and research insights which drives growth
• Analysis and reporting of firm-wide and practice area marketing activity on a monthly basis and reviewing and reporting on ROI from marketing campaign/advertising

• Liaise with Partners and all key stakeholders across the firm
• Create and execute targeted marketing campaigns and deliver engagements / events designed to raise the firm's profile and / or raise new enquiries
• Use of client data to deliver carefully targeted activities to particular client segments
• Management of the client database, content and scope of client database and continue development of its use as a marketing information system
• Work closely with fee earners to proactively follow up all contact with clients and introducers, including researching cross selling opportunities for legal services and maintaining / enhancing relationships
• Ensure directory submissions are completed and delivered on time
• Advise on pitch strategy, prepare pitch documents, manage rehearsals for new business pitches and perform pitch debriefs
• Ensure the Clifton Ingram LLP brand values and house style is implemented on all marketing materials
• Execute projects on time, cost effectively and to a high standard
• Order branded stationary including header paper, pens and business cards as needed
• Manage client service providers including call centre receptionists and web chat operators, ensuring staff lists and annual leave information is up to date
• Advise departments on onboarding and quoting procedures to maximise conversion rates and customer experience
• Contribute to check lists for new starters including adding to the website, creating Review Solicitors profiles for fee earners and ordering business cards
• Manage email signature designs and individual templates and changes

• Responsible for the development and management of all advertising for the Firm
• Manage complete process for marketing events, including design of invite, mailing list editing, collating of replies, confirmations, management of event and follow up
• Liaise with departments to draft content for regular newsletters etc
• Process all information relating to mail shots, seminars and other events
• Manage production and maintenance of various promotional tools that adhere to Clifton Ingram LLP brand guidelines
• Lead on sponsorship ensuring alignment with firm values and maximum brand visibility
• Development of brochures including hard copy and online versions as needed

• Management of the firm's website and manage its development over time to ensure it remains effective
• Action day to day updates to the firm's website across Word Press to ensure the site is kept current and relevant
• Management of digital agency and development of and implementation of SEO/PPC plans
• Work with the Departments to create insightful regular content for the website/social media platforms
• Manage the firm's social media presence across Linked In, Twitter, Facebook, Instagram
• Train and encourage the wider firm on social media best practice

• Maintain and enhance relationships with local and national media to raise the firm's wider profile and ensure a running PR presence in the marketplace
• Management of digital agency and development of implementation of Digital PR plan
• Liaise with fee earners on reactive PR opportunities
• Develop client relationships and identify potential opportunities for development
• Maintain and enhance relationships with local charities and local communities as part of our Corporate Social…