Property Services Advisor

Property Services Advisor – Telephone Sales

We don’t hire pushy salespeople. We hire professional ones.

At Lifetime Legal
, every conversation matters. Our customers are buying or selling a home — one of the biggest financial decisions they’ll ever make. As a Property Services Advisor, you’ll help customers understand the legal protection and support available to them, confidently recommending the services that are right for their circumstances.

We’re looking for experienced telephone sales professionals who love speaking to customers, thrive on achieving targets and know how to close a sale professionally and ethically.

If you naturally build rapport, handle objections confidently and see every conversation as an opportunity, we’d love to hear from you.

You’ll manage a mix of inbound and outbound calls with customers at different stages of their home-moving journey.

You’ll be responsible for:

• Building rapport quickly and creating a positive customer experience
• Understanding customer needs through effective questioning and listening
• Clearly explaining Lifetime Legal’s products and services
• Handling objections confidently and professionally
• Asking for and closing the sale using an ethical, customer-first approach
• Identifying relevant cross-selling and upselling opportunities
• Maintaining accurate customer records within our CRM
• Delivering excellent service throughout every interaction
• Working towards individual sales, conversion and productivity targets

This isn’t about reading from a script. It’s about having the resilience to move on from a “no”, the confidence to ask for the business and the emotional intelligence to know when to talk and when to listen.

• Enjoy speaking to customers throughout the day
• Build rapport naturally
• Are resilient and don’t allow one difficult call to affect the next
• Are confident asking for the sale
• Believe in selling ethically and doing the right thing for the customer
• Enjoy working towards and exceeding targets
• Respond positively to coaching and feedback
• Want to develop your skills and progress your career

• At least one year’s experience in a telephone sales environment
• Proven experience working towards sales targets and KPIs
• Strong communication and active listening skills
• Confidence using CRM systems and Microsoft Office
• Good organisation and attention to detail

We’re particularly interested in people with experience in telephone or contact centre sales, insurance, utilities, financial services, estate agency, property services, conveyancing, membership sales or B2C/B2B telephone sales.

Alongside a £27,000 basic salary and the opportunity to earn up to £12,000 commission
, we invest in our people through structured training, regular coaching and ongoing development.

• Your birthday off every year
• Private healthcare for you and your children
• 20 days’ annual leave plus bank holidays
• Enhanced eye care scheme
• Monthly food van
• Company incentives and competitions
• Employee discounts across 600+ retailers
• Free legal advice
• Genuine career progression opportunities

For your first four months, the role will office-based in Wokingham while you complete your training and probation.

This is a target-driven sales role with a £27,000 basic salary and realistic earnings of around £39,000 OTE for someone achieving their commission opportunity.

If you enjoy speaking to customers, thrive on achieving results and are motivated by the opportunity to increase your earnings through commission, we’d love to hear from you.

If you’re looking for a customer service position with little emphasis on sales or closing, this probably won’t be the right fit.

No recruitment agencies please.

Lifetime Legal is committed to providing an accessible recruitment process. We encourage candidates to let us know about any support or reasonable adjustments they may need throughout the recruitment journey.