Account Director

Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth.

Come and be a part of our fast-paced, entrepreneurial culture and next stage of growth.

Location:

Hybrid role based in Winnersh Triangle, Reading, UK.

Reporting into the VP for Account Management in EMEA/APAC, as Account Director you will be responsible for overseeing an account group of Account Managers and Senior Account Managers supporting & developing our growing Enterprise customer base.

You will own a portfolio of enterprise accounts and act as their main point of contact based in our Reading office. You will also commercially own and be responsible for the retention and growth of the accounts that sit within your own team of Account Managers. Also within the account group, you will act as a point of contact for escalation as a senior sponsor.

As the face of Profitero+ with these customers, it will be down to you to build strong relationships with your main contacts and expand our network across the customer's organisation. The role will involve ensuring renewal via client satisfaction and identifying growth opportunities through understanding your clients’ evolving business needs. This position requires a highly organised, motivated and productive self-starter with 5 + years’ experience in a senior account management role.

You will also mentor and support the development of your team members through onboarding and throughout their career journey with Profitero+.

You will have experience of exceeding targets in an FMCG and / or technology-based account management environment. Working in a fast-paced company they will have the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving environment.

Strong relationship building skills and experience of working at a senior level within your client organisations. Be able to take a consultative approach and navigate challenges and escalation through to resolution.

Ability to manage the engagement and sales process from start to finish is critical and this will include working effectively with internal stakeholders such as Marketing and Strategy & Insights to ensure we offer solutions which deliver against our clients’ needs.

• Growth and retention of clients from your own portfolio, and those accounts that sit within your account group.
• Lead account planning, strategy and growth
• Ownership of team KPI’s and adoption of Profitero+ Customer Experience, Customer Success Processes and Tools
• Ensuring enterprise clients receive ROI from their Profitero+ service at a local and HQ level, leading to satisfaction and uncontested renewals
• Leadership of a team responsible for a portfolio of enterprise accounts
• Developing a high level of expertise in Profitero+’s industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer’s business issues
• Driving usage of Profitero+’s service and understanding of value delivery across the client organisation vertically and horizontally
• Building relationships and networks across a portfolio of customers, identifying commercial opportunities and upselling new features where appropriate
• Arranging conference calls, product demos, training and face-to-face meetings to…