GP Receptionist

We are looking to recruit a Part Time Receptionist to join our busy,welcoming and friendly practice. The hours are 24 hours per week across Mondayto Friday, between the Surgery hours of 8am and 6.30pm. (Wednesdays are a 8pm finish).

Working hours will be 8am starts or 6.30pm finish, (unless its aWednesday late night) you will be working as part of a team, and you will be expected to finish at 6.30pm once a week and occasionally 8pm every 4 weeks depending on the staff Rota.

As a Receptionist your main responsibilities will lie within reception and help support and cover occasional absences so a willingness of flexibility will be required.

This will include patient interaction on the telephone and face to face,communication between internal and external health care professionals reflectinga positive and professional image of the Practice at all times.

We are looking to recruit a forward thinking, enthusiastic, flexible, self-motivated, hardworkingwith a can-do professional attitude to join us. This is a demanding and challenging position in a constantly changing health environment.

This is a multi-skilled, patient-facing role for the successful candidate, who will undertake a range of reception duties supporting the Reception - (Admin team when needed).

We are looking for someone who is dedicated and interested in working in a medical environment. The successful applicant will have good levels of Customer Service, IT skills and interpersonal skills with a commitment to the responsibilities of the role.

Some medical reception experience and Bilingual speaking would be an advantage; however, training and guidance will be given.

Duncan Street Primary Care Centre is a supportive and a forward-thinkingpractice.

We have a 'Good' CQC rating across all areas and a High QoF achievement.

We are a GMS Training practice with over 11,000 patients. We are afriendly team. We have an open and transparent working ethic and value staffviews and opinions.

The practice has:

2 GP Partners

Practice Manager

GP Trainees

Advanced Nurse Practitioner and 2 Practice Nurses

Diabetic Specialist

Physiotherapist

Reception and Administrative team

We hold regular MDT meetings with our community colleagues, have anactive Patient Participation Group and good relationships with neighbouringpractices with an active role in our PCN.

We truly believe work should be enjoyable, fun and rewarding. The patient demographics served are diverse and the services weprovide are well appreciated

JOB TITLE:

PART TIME RECEPTIONIST

Job Summary:

The post-holder will work in a team of reception and admin staff withinthe practice. They will receive and assist patients and direct them to the appropriate service or healthcare professional in a courteous, efficient and effective way.

They will project a positive, Professional and friendly image tovisitors, both in person and on the telephone.

The post-holder should have previous experience of working with the general public and be able to work without constant supervision.

Booking of appointments, take home visits and prescription requests and prioritise emergency requests after liaising with Clinical Staff and Chaperoning where needed.

Job responsibilities:

Administration

Answeringcalls, booking and cancelling appointments and dealing with patient queries on the front desk.

Tohave a thorough knowledge of the repeat prescription procedures in accordance with Practice guidelines. (Training will be Provided)

Monitoring Inbox and Issue repeats - checking details of quantity ordered and due,ensure they are correct and filed ready to collect or sent electronicallyto pharmacy

Callpatients and pharmacies back with prescription queries

Liaise with Admin / Secretary team where needed

Useof photocopy / Scanner as requested

Beable to Code where applicable

Refer , triage and Sign post

Reception

Greetand direct patients and visitors to the practice in a professional and efficient manner.

Beable to cover all reception duties as necessary

Ensure that adequate handover is performed to colleagues after each shift toensure all outstanding jobs / messages are passed over

Processpatients changes of address, contact numbers…