Temporary Staffing Team - Resourcing Assistant

Temporary Staffing Team - Resourcing Assistant

Do you want to work in a busy, fast paced environment?
Are you confident on the phone and want to make a real impact in your daily role?

The General (non medical) Temporary Staffing Team has a fantastic opportunity for you to join our welcoming team.

The Temporary Staffing Team provide a crucial administration services to support the wider clinical workforce with their staffing requirements. You will play a vital role in supporting high-quality patient care across our hospitals and community services. This is a fast paced role in a busy environment. You will be a team player who thrives in this setting.

The office opening hours are Monday to Friday 9 am to 5 pm and 10 am to 4 pm on weekends and Bank Holidays. As part of this role, you be expected to week evenings on a rota basis.

• To deal with a high volume of incoming and outgoing telephone calls to callers internal and external to theBank.
• To maintain the Bank IT systems to ensure all information is kept up to date and used appropriately, this includes maintaining records regarding personnel information relating to the workers on the Bank.
• To process manual and electronic bank requests from wards and departments.
• To liaise with all levels of staff to fill banks shifts.
• Report to the Resourcing Lead any discrepancies with timesheets and invoices for Bank or agency workers, as and when appropriate.
• To monitor patterns of work for individual workers ensuring continuity of employment is monitored and patterns identified to the Assistant Resourcing Lead.
• To liaise with external agencies to ensure requirements for invoice processing are met

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow.

We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards;
The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

A high proportion of the role consists of dealing with a large volume of incoming and outgoing calls alongside using our in house computer systems to assist with troubleshooting therefore excellent customer/multitasking skills are essential.

For full details of the role, please view the attached job description and person specification

• Good Standard of Education 4 GCSEs C grade or above or equivalent

• Experience of working in an administrative role
• Experienced in use of Microsoft Office including Word, Excel and Outlook
• Dealing with "customers" - internal and external to the organisation
• Experience of using electronic systems.

• Flexibility required in working hours to meet the demands of the service and will include some weekend and Bank Holiday working

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.