Practice Receptionist

Join our friendly and supportive team, where your role as a Receptionist will make a real difference to the lives of over 18,000 patients. We are a large, welcoming practice based in Wolverhampton.

As a Receptionist, you will be the first point of contact for patients and visitors, providing a warm welcome and ensuring they are navigated to the appropriate service or healthcare professional. You will also support the clinical and administrative teams with a range of essential tasks that help the practice run smoothly.

This is a full-time position for 37.5 hours per week, ideally spread across 5 days. Flexibility is key for this role, as you may be required to adapt to varying shifts and provide cover when needed. A full UK driving license and access to a vehicle are essential, as you may be required to work across any of our sites and may need to travel during your shift.

We are looking for someone who is organised, approachable, and committed to delivering excellent patient care in a busy environment.

In return, we offer a supportive and inclusive working environment, access to the NHS Pension Scheme, and opportunities for ongoing training and development to help you grow in your role. Youll be part of a team that values collaboration, professional growth, and making a positive impact on patient care.

Key Responsibilities

• Provide a courteous and efficient reception service to patients, visitors, and healthcare professionals.
• Receive and assist patients in accessing services, both in person and via telephone.
• Process appointment requests, home visit requests, and telephone consultations using internal triage pathways.
• Accurately take and relay messages to the appropriate team members.
• Register new patients and update patient records on the clinical system.
• Handle general enquiries and explain practice procedures to patients.
• Process and distribute incoming and outgoing communications, including emails, letters, and test results.
• Liaise with external healthcare providers as required.
• Maintain confidentiality and adhere to data protection policies at all times.
• Process payments for private services and issue receipts.
• Support the clinical team by printing forms, processing samples, and managing administrative tasks.
• Monitor and respond to the practices generic email inbox.
• Assist with general office duties including photocopying, filing, and scanning.
• Close the premises in line with practice protocols.
• Provide cover for absent colleagues and support the wider team as needed.
• Undertake any other duties appropriate to the role as directed by the management team.

Whitmore Reans isa large and friendly practice located in Wolverhampton across 3 sites. We are part of the Wolverhampton Total Health PCN.

We have n experienced and dedicated management and administrative team support this multidisciplinary team, all working together to provide high-quality, patient-centred care.

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general administrative assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone at either of the two sites.

Job responsibilities:

The duties and responsibilities to be undertaken by members of the Practice Reception Team may include any or all of the following administrative duties:

• locking of Practice premises and maintaining security in accordance with Practice protocols
• Ensuring a professional, effective and efficient reception service is provided to patients and any other visitors to the Practice
• Dealing with all general enquiries efficiently and courteously including where necessary explaining policy and procedures
• Explaining practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Processing telephone requests and face to face requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional following internal pathways
• Take messages, ensuring accuracy of detail and prompt appropriate delivery to the correct member of staff
• Process internal electronic and non-electronic tasks
• Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details
• General photocopying
• Checking the generic practice email and dealing with requests / forwarding to the appropriate member of the team in an accurate and prompt manner
• Printing blood test request forms
• Advising patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts
• Enter/amend patient information onto the computer as required
• Filing of patient notes as required, ensuring strict alphabetical order is adhered to
• Ensure that all new patients are registered onto the computer system promptly and…