Scheduler, Administrative​/Clerical

The Role

As a Scheduler, you will play a key role in ensuring our field engineers are effectively planned and deployed to customer sites. You will be responsible for coordinating service visits, maintenance appointments, and emergency call-outs while maintaining excellent communication with both customers and engineers.

Key Responsibilities

Scheduling and coordinating engineers' daily workloads.

Managing reactive service calls and planned maintenance visits.

Liaising with customers to arrange appointments and provide updates.

Monitoring engineer attendance and job completion.

Prioritising emergency call-outs and reallocating resources when required.

Updating internal systems with accurate job information.

Raising purchase orders and processing service-related documentation.

Supporting the Operations and Service Management teams with administrative duties.

What We're Looking For

Previous scheduling, planning, or service coordination experience.

Strong organisational and multitasking skills.

Excellent communication and customer service abilities.

Experience working within a Fire & Security, Facilities Management, Engineering, or Service environment would be advantageous.

Ability to work in a fast-paced environment and manage changing priorities.

Proficiency in Microsoft Office and scheduling software.

What's on Offer

Salary up to £30,000 per annum.

Permanent, full-time position.

20 days holiday plus bank holidays

Nest pension scheme

Opportunity to join a growing and reputable Fire & Security business.

Supportive team environment.

Career development and progression opportunities