Volunteer Services Officer

We are looking for a motivated and organised Volunteer Services Officer to support the delivery of volunteering across The Royal Wolverhampton NHS Trust and Walsall Healthcare NHS Trust.

Working under the direction of the Volunteer Coordinator, you will provide administrative support, help coordinate volunteer activity, and act as a key point of contact for volunteers and staff.

You will support volunteer recruitment, induction and ongoing engagement, helping to ensure volunteers are effectively supported and contribute to a positive patient experience across both organisations.

Provide administrative support for the recruitment, induction and ongoing coordination of volunteers. Act as a first point of contact for volunteer enquiries and provide day-to-day support. Maintain accurate volunteer records and databases, ensuring compliance with Trust processes. Support the organisation of volunteer training, events and engagement activities. Liaise with wards, departments and teams to support effective volunteer placements. Assist with general administrative duties within the wider Patient Experience team

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow.

We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards;
The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Key responsibilities include:

• Supporting the recruitment, onboarding and training of volunteers
• Acting as a point of contact for volunteer enquiries and providing routine advice and support
• Maintaining accurate records and databases relating to volunteer activity
• Assisting with the coordination of volunteer placements across wards and departments
• Supporting the organisation of volunteer events, training and engagement activities
• Liaising with clinical and non-clinical teams to support effective use of volunteers
• Providing general administrative support within the wider Patient Experience service

Please see include JD/PS for full details.

• Good general standard of education (e.g. GCSEs or equivalent)

• Experience of working in an administrative or office-based role
• Experience of working with the public or service users
• Knowledge of basic data protection and confidentiality principles
• Experience with in a healthcare, public sector, or voluntary setting

• Good verbal and written communication skills
• Basic IT skills, including use of Microsoft Office (e.g. Word, Excel, Outlook)
• Good organisational and time management skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a yearpro rata per annum