Receptionist​/Ward Clerk

We are looking to appoint a Receptionist / Ward Clerk within Perinatal Services based at New Cross Hospital to cover in all other areas within the unit Maternity / Neonates.

The posts will undertake various clerical / reception and appointment duties in connection with the administration processes within Women and Neonatal services. You must possess excellent communication skills both face to face and over the telephone. You must be able to use a keyboard to input information, as well as possessing a mature outlook when dealing with sensitive and confidential issues.

You must be flexible and be able to cover in the absence of colleagues.

This will include working in all locations within Perinatal Services to administer clinic preparation, appointments, updating PAS demographics for all ward transactions (admitting / discharging etc.) filing, appointment booking, CNC, scanning etc. You will be required to work in outpatient reception areas and ward reception areas and must be flexible. It is expected that staff will be able to demonstrate a reasonable level of initiative in organizing their workloads and in taking decisions and action within clearly defined limits.

To ensure patient confidentiality is maintained at all times.

• To use a range of IT systems to support the Trust requirements within the Health Record field.
• Respond in a professional and courteous manner when dealing with confidential or sensitive issues.
• To undertake full receptionist duties, ensuring the service is efficient and welcoming, maintaining confidentiality at all times.
• To be responsible for the security of case notes within the Departments to accurately input, update and amend all patient related information on to the Patient Administration System (Careflow) ensuring that relevant amendments are transferred to patients notes as necessary.
• To register, admit, transfer, and discharge patients on Careflow.
• To make appointments on Careflow.
• To work within identified guidelines with regards to safeguarding and to ensure safeguarding processes are followed in terms of documentation and reporting.
• To input data from a variety of sources using a range of identified data systems accurately and timely.
• To amalgamate case notes where more than one record exists and to ensure that all case notes are filed in the recognised format.
• To be responsible for the timely processing of all incoming and outgoing mail.
• To undertake filing of notes, results and correspondence following Trust and Departmental policies.
• To scan skinny files onto IT systems used.
• To track case notes in and out of your areas of work as per trust policy.
• To convey appropriate information accurately and timely to a range of professionals and disciplines as authorised.
• To ensure notifications are processed as per departmental policy in a timely and accurate manner.
• To attend mandatory sessions and undergo training as deemed appropriate by your line Manager.
• To participate in the Trusts staff appraisal policy.
• To be familiar with and comply with all Directorate and Trust policies and procedures.
• To undertake any tasks relevant to the work of a Ward Clerk/Receptionist, which may develop as a special requirement of the Directorate/Department.
• To assist with the training and induction of newly recruited staff within the department.

• GCSE 5 or more.
• Experience in administration, reception roles.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.