Clinical Office Administrator

we are seeking a highly organised, proactive and adaptable office administrator to join our busy general practice team. This is an excellent opportunity for an enthusiastic individual who enjoys working in a fast-paced healthcare environment and can effectively manage multiple competing demands while maintaining a high standard of patient service.

the successful candidate will play a key role in supporting the smooth day-to-day running of the practice, providing administrative support to clinical and non-clinical staff, and ensuring confidentiality and professionalism at all times.

please note, like many surgeries, we have a policy whereby staff cannot be registered as patients. If you are currently registered at albrighton medical practice as a patient, you would need to register elsewhere before your employment commenced.

the office administrator will:

• provide comprehensive administrative support across the practice.
• process incoming correspondence, emails and documentation accurately and efficiently.
• support patient registration, records management and document workflow processes.
• manage and prioritise a varied workload whilst responding to changing service needs.
• assist with appointment administration and patient communications where required.
• maintain accurate electronic records using emis, accurx, docman and microsoft office applications.
• support practice projects, audits and reporting requirements.
• liaise professionally with patients, clinicians, hospitals and external agencies.
• ensure compliance with practice policies, information governance and confidentiality requirements.
• undertake additional administrative duties to support the efficient operation of the practice.

albrighton medical practice is a friendly and forward-thinking gp surgery committed to delivering high-quality patient care. We pride ourselves on providing a supportive working environment where staff are encouraged to develop their skills and contribute to continuous improvement.

the office administrator will:

• provide comprehensive administrative support across the practice.
• process incoming correspondence, emails and documentation accurately and efficiently.
• support patient registration, records management and document workflow processes.
• manage and prioritise a varied workload whilst responding to changing service needs.
• assist with appointment administration and patient communications where required.
• maintain accurate electronic records using emis, accurx and docamn and microsoft office applications.
• support practice projects, audits and reporting requirements.
• liaise professionally with patients, clinicians, hospitals and external agencies.
• ensure compliance with practice policies, information governance and confidentiality requirements.
• undertake additional administrative duties to support the efficient operation of the practice.

• qualifications:
• gcses (or equivalent) including english and mathematics.
• good standard of it literacy.
• experience:
• previous administrative experience in an office environment.
• experience using microsoft office applications including outlook, word and excel.
• experience handling confidential information appropriately.
• ability to manage multiple tasks and work to deadlines.
• knowledge and skills:
• excellent organisational and time-management skills.
• strong attention to detail and accuracy.
• excellent verbal and written communication skills.
• ability to learn new systems and processes quickly.
• ability to prioritise competing demands effectively.
• strong problem-solving skills and initiative.
• ability to work independently and as part of a team.
• professional, flexible and adaptable approach to work.
• understanding of the importance of confidentiality and data protection.
• personal qualities:
• proactive and self-motivated.
• reliable and dependable.
• calm under pressure.
• positive and approachable.
• committed to providing excellent patient service.
• willingness to embrace change and support service improvement.
• previous experience working in a gp practice, nhs or healthcare setting.
• knowledge of emis web or other nhs clinical systems.
• understanding of nhs administration processes and patient pathways.
• experience in document management and workflow systems.

this post is subject to the rehabilitation of offenders act (exceptions order) 1975 and as such it will be necessary for a submission for disclosure to be made to the disclosure and barring service (formerly known as crb) to check for any previous criminal convictions.