Apprentice Ward Clerk

Go back Gloucestershire Hospitals NHS Foundation Trust

The closing date is 05 August 2026

An exciting opportunity will be available for an Apprentice Ward Clerk within the Ward Clerk Team.

The Apprentice will support the work of the Gloucestershire Ward Clerk Team (Adult inpatients ) at Gloucestershire Royal Hospital and Cheltenham General Hospital.

The role supports the administration team to deliver excellent patient care for our service line.

To provide clerical and reception cover for the ward, administration and clerical support to the Ward Manager/Nurse in Charge and to enter and maintain patient demographic data and ward/consultant status.

The team provides a detailed and customer focused administrative service, with strong technical support across a variety of systems used to support administration processes at the Trust.

The Apprentice will be given training in all areas including IT systems and will have ongoing supervision and support in order to become an effective team member.

The Apprentice will spend time in each area of the department and service line, to gain a wide range of skill development and provide administration support.

The successful applicant will receive Induction and training appropriate to the activities he or she will undertake, and following this induction period will be enrolled to the Level 3 Business Administration Apprenticeship with our Training Provider.

Additional working pattern details:
Monday, Tuesday, Thursday, Friday 08:00 - 16:00

• Provide a friendly, professional welcome for the ward, responding to patient, staff and visitor requests appropriately.
• Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure seamless support service in the clinical area enabling staff to perform in their own roles effectively.
• Receive queries, both in person and on the telephone and manage appropriately
• Assist ward nurses with discharge process e.g. Updating Trakcare and transport bookings
• Obtain notes, ensuring clinical staff have access to essential information in a timely fashion.
• Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians.
• Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure.
• Arrange routine and emergency transport to prevent unnecessary delays in patient flow.

The Apprentice will also be expected to undertake any appropriate duties or tasks commensurate with the role, as required by the supervisor or manager.

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region.

By joining our Trust, you will benefit from an excellent package that includes

• exclusive benefits
• flexible working opportunities
• the chance to gain valuable experience in one of our innovative hospitals
• generous annual leave allowance
• access to the excellent NHS pension scheme
• competitive bank rates
• discounts at local shops and restaurants
• access to two on-site nurseries
• discounted public transport
• reward and recognition
• a range of health and wellbeing initiatives

Key Result Areas:

• Corporate induction
• GHNHSFT mandatory training
• Department based vocational assessments
• Progress review meetings

To undertake training as required and agreed with the mentor, supervisor and external assessor and complete competencies relevant to the work area / department

To support the admin duties listed within the advert and on the Job Description, on both hospital sites as and where required:

• Provide and receive complex and sensitive information. and follow policies established for their own role and roles within their team with the ability to create their own procedures and the ability to comment / implement and propose changes to practices.
• Provide expertise in managing all the administrative functions needed to perform the role.

• Consultants and their teams
• Nursing staff
• Patients, relatives and carers
• Patient Experience Team
• Medical Secretaries
• Support staff, e.g. interpreters, domestic staff
• IT staff
• Apprenticeships and Careers Team
• Training Provider

• Learning in-house systems and processes
• Unpredictable work pattern due to interruptions from telephone enquiries, visits from internal and external personnel
• Filing of hospital notes
• Dealing with patients/relatives/hospital personnel frequently with complex and sensitive…