GP Reception Supervisor

We are seeking an experienced and motivated Reception Supervisor to join our busy and friendly GP practice.

This is a key leadership role where you will oversee the reception team, ensuring high-quality patient service and smooth day-to-day operations within the practice.

You will act as the central point of contact for patients, supporting both clinical and administrative teams while maintaining an efficient, professional, and compassionate front-of-house service.

• Supervise and support the reception team, ensuring high standards of performance
• Support staff training, development, and rota planning
• Ensure confidentiality and compliance with practice policies
• Support practice management with service improvements and patient engagement
• Answering phone calls to respond to patient queries and managing appointments
• Handling incoming patient emails
• Ensuring all relevant correspondence is scanned and saved accurately into patient files on EMIS
• Assist in data collection for practice performance indicators.

We are a high-performing APMS practice serving over 7500 patients Wolverhampton

We are proud of our:

• Longstanding reputation as a GP training practice
• We work closely with our PCN (Primary Care Network)

We have a supportive team including:

• Medical Students
• Practice Nurse
• Experienced HCA
• Dedicated Management & Administrative teams

• Supervise and support the reception team, ensuring high standards of performance
• Support staff training, development, and rota planning
• Ensure confidentiality and compliance with practice policies
• Support practice management with service improvements and patient engagement
• Answering phone calls to respond to patient queries and managing appointments
• Handling incoming patient emails
• Ensuring all relevant correspondence is scanned and saved accurately into patient files on EMIS
• Assist in data collection for practice performance indicators.

• Has prior experience working within a GP practice
• An understanding of EMIS Excellent communication skills
• Ability to prioritise workload
• Ability to work within a team Caring and empathetic nature
• Ability to remain calm in pressurised situations

• Experience in leadership and managing admin staff

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.