Admissions Officer

Join the University of Wolverhampton as an Admissions Officer and play a key role in delivering an excellent applicant experience. Working closely with the Admissions Manager, Academic Schools and Professional Services colleagues, you will assess applications, make admissions decisions in line with University regulations, respond to applicant enquiries, and support recruitment, conversion and enrolment activities. You will ensure applications are processed accurately, efficiently and in accordance with University policies, regulatory requirements and service standards.

• Processing applications or working in a high-volume administrative environment.
• Delivering excellent customer service through multiple communication channels.
• Working collaboratively across teams to achieve shared objectives.
• Managing competing priorities, deadlines and service standards.
• Maintaining accurate records and high standards of data quality.
• Using databases and IT systems to process and manage information.

• Excellent communication and organisational skills.
• Strong attention to detail and accuracy.
• The ability to interpret and apply policies and procedures consistently.
• Sound judgement and problem‑solving skills.
• A flexible, collaborative approach to work.
• A commitment to equality, diversity and inclusion.

• Assess applications and make admissions decisions in accordance with University regulations and policies.
• Provide advice and guidance on admissions procedures and entry requirements.
• Process applications accurately using University systems.
• Work with Academic Schools and Professional Services to resolve enquiries and support efficient admissions processes.
• Contribute to recruitment, conversion and enrolment activities, including Open Days, Applicant Visit Days, Confirmation and Clearing.
• Monitor admissions performance, maintain accurate records and support process improvements.
• Ensure compliance with University regulations, sector requirements and data protection legislation.
• Contribute to continuous service improvement and undertake other duties appropriate to the grade of the post.

The University of Wolverhampton is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to preventing unlawful discrimination and harassment, promoting equality of opportunity and fostering an inclusive environment where colleagues are treated with dignity and respect. We strive to create a workplace in which colleagues have the confidence and freedom to be themselves, while working professionally and in accordance with equality legislation and University policies.

The University of Wolverhampton recognises and protects the rights to freedom of speech and academic freedom, within the law. We are committed to ensuring that lawful expression of ideas, beliefs and opinions — including those that may be controversial or unpopular — does not result in disadvantage in recruitment, employment or progression. An offer of employment at the University of Wolverhampton will never be denied based on an individual’s lawful expression of their beliefs, ideas or opinions.

We recognise that applicants may use AI tools to support the preparation of their applications. However, submissions must reflect your own experience, achievements and motivations. We want to understand what you personally bring to the role. Please ensure your application accurately represents your own voice and capabilities.

We recognise the value of flexible working arrangements and are open to discussion wherever possible.

Competitive salaries

Standard Life Pension scheme — with employer contribution of up to 12% to the University's defined contribution scheme.

Long Service Recognition – £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service.

Free Will Writing Service – Complimentary will drafting for employees and their partners.

IT & Mobile Discounts – EE Perk (20% off for family & friends) & software discounts.

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