Admissions Officer

Join the University of Wolverhampton as an Admissions Officer and play a key role in delivering an excellent applicant experience.

Working closely with the Admissions Manager, Academic Schools and Professional Services colleagues, you will assess applications, make admissions decisions in line with University regulations, respond to applicant enquiries, and support recruitment, conversion and enrolment activities. You will ensure applications are processed accurately, efficiently and in accordance with University policies, regulatory requirements and service standards.

You will have experience of:

• Processing applications or working in a high-volume administrative environment.
• Delivering excellent customer service through multiple communication channels.
• Working collaboratively across teams to achieve shared objectives.
• Managing competing priorities, deadlines and service standards.
• Maintaining accurate records and high standards of data quality.
• Using databases and IT systems to process and manage information.

You will also demonstrate:

• Excellent communication and organisational skills.
• Strong attention to detail and accuracy.
• The ability to interpret and apply policies and procedures consistently.
• Sound judgement and problem‑solving skills.
• A flexible, collaborative approach to work.
• A commitment to equality, diversity and inclusion.

You will:

• Assess applications and make admissions decisions in accordance with University regulations and policies.
• Provide advice and guidance on admissions procedures and entry requirements.
• Process applications accurately using University systems.
• Work with Academic Schools and Professional Services to resolve enquiries and support efficient admissions processes.
• Contribute to recruitment, conversion and enrolment activities, including Open Days, Applicant Visit Days, Confirmation and Clearing.
• Monitor admissions performance, maintain accurate records and support process improvements.
• Ensure compliance with University regulations, sector requirements and data protection legislation.
• Contribute to continuous service improvement and undertake other duties appropriate to the grade of the post.

Please refer to the Job Description and Person Specification for full details of the role and requirements.

For an informal discussion, please contact:

Fahima Begum
UK Admissions Manager