Personal Assistant

To provide a high quality and comprehensive personal assistant service to the Patient Access and Cancer Services Management teams.

To deal with staff, managers, clinicians and external organisations in a professional and courteous manner, promoting a professional and efficient interface on behalf of the directorate of ophthalmology.

To provide clerical support and maintain records.

To carry out administrative tasks.

To work to short deadlines whilst responding to changing priorities.

To work as part of a team to ensure an efficient and effective service is provided.

The post-holder will be accountable for their own actions and to manage their own workload.

The post-holder is expected to work flexibly and to multi-task to ensure high quality personal assistance and administrative support is provided at all times.

Provide a personal assistant service to the Patient Access and Cancer Services Management teams.

Manage incoming mail, telephone calls, reports and sensitive case matters

Use own initiative to plan time efficiently and prioritise incoming work

Maintain effective communication networks across the organisation

Deal positively and promptly with internal and external enquiries

Act as secretary to various meetings; prepare agendas, typing and distributing minutes and documents, keeping files accurate and up to date. Produce action plans following meetings

Produce accurate and high-quality type written material

Organise and manage efficient filing systems

Assist team with compliance to internal and external standards/regulations

Collate data and produce reports

To be actively involved in the implementation of any new computer systems that may be introduced

Maintain confidentiality of information at all times

Be responsible for the security and maintaining of staff personal records

To be responsible for the online requisitioning and distribution of stationery, clinical equipment/resources and pharmaceutical products.

To undertake any other duties as appropriate to meet the needs of the service

To undertake clerical duties

To be responsible for the organisation and delivery of workshops, conferences and events

To provide supervision and training to administrative staff on lower grades

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow.

We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards;
The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Please refer to job description and person specification for a full detail of role and main responsibilities

• GCSE Grade C or above in Math and English (3)
• RSA/OCR Text or Word Processing Level 3 or equivalent (3)
• NVQ Level 3 Business Administration or equivalent (3)
• Experience of taking minutes (3)

As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service.

We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.