Volunteer Office Administrator - Volunteer

WFRC is a registered charity committed to supporting, empowering, and advocating for women and children facing challenging situations. Through support, counselling, home visits, community groups, workshops, and our Baby Bank, we help women build confidence and independence.

What difference will you make?

• Enhances Client and Visitor Experience The administrator acts as the primary point of contact, welcoming clients, answering inquiries, signposting individuals to appropriate external resources, and managing bookings for WFRC’s Chat group and other events.
• Directly Powers Key Support Programs By handling referrals, managing reservations, and distributing information packets, the role directly facilitates the smooth delivery of the Befriending and Counselling services.
• Boosts Executive Efficiency The administrator provides direct administrative assistance to the CEO, managing their diary, scheduling appointments, and organizing meetings, which frees up leadership to focus on strategic growth.
• Maintains Vital Databases and Records By updating the Charity Log contact database and collating reports, they ensure the organization has accurate data to measure its impact and meet reporting requirements.
• Strengthens the Volunteer Pipeline They assist in growing the charity's workforce by sending out volunteer informational packs to prospective candidates.
• Amplifies Public Outreach The role supports marketing and fundraising efforts by designing promotional leaflets, updating stationery, and actively promoting WFRC services on Facebook and Twitter.

• Ensures Office Safety and Compliance In addition to handling day-to-day office logistics (like ordering stationery and managing mail), the administrator acts as the designated office First Aider and ensures that data protection (GDPR), confidentiality, and health and safety policies are strictly maintained.

What are we looking for?

• Highly Organised Administration Strong general administration skills, including the ability to handle data entry, manage diaries , take meeting minutes, and handle mass mailings.
• Excellent Communication Strong written and verbal interpersonal skills to confidently communicate with diverse groups, including clients, colleagues, trustees, and social services representatives.
• Digital & Tech Literacy Proficiency in managing databases (such as Charity Log), using office software, and utilizing social media platforms (Facebook and Twitter) for promotion.
• Creative Design Basic skills or aptitude for designing and updating organizational stationery and promotional leaflets.

• Welcoming and Empathetic A warm, compassionate, and professional demeanor, ensuring that women and families facing crises feel supported and respected.
• Proactive and Self-Motivated The ability to take initiative, think innovatively to solve problems, and work independently without constant oversight.
• Adaptable and Fast-Paced Resilient and flexible enough to operate accurately in a varied, fast-paced charity environment.
• High Integrity Absolute commitment to maintaining strict confidentiality, data protection compliance, and safety standards.

• Front-of-House or Reception Previous experience welcoming visitors, handling telephone inquiries, and routing messages effectively.
• Office & Resource Management Experience tracking inventory, ordering office or charity bank supplies, and handling general logistical duties.
• Executive Assistance Prior experience managing calendars, scheduling appointments, and providing administrative support to senior leadership (such as a CEO).
• First Aid While training is provided, a willingness to undergo First Aider training and take on the responsibility of the designated office first aider.

What will…