Care Co-ordinator

Nimbuscare, a not-for-profit organisation within the NHS family, has this Care Co-ordinator post at the York Frailty Hub, supporting frail and vulnerable people in the community. The work centres on being the first point of contact for patients and clinicians by phone, coordinating appointments, updating clinical rotas and liaising with health and care services. The post sits within a multidisciplinary team and includes set weekend shifts alongside flexible hours.

Experience of the NHS or general practice and of Systm One is desirable.

• Act as first point of contact for patients, families, external agencies and healthcare professionals, resolving enquiries
• Maintain accurate patient records and retrieve clinical information
• Manage appointments using Systm One and other clinical systems
• Coordinate appointments and update clinical rotas
• Liaise with multiple health and care services
• Manage and process essential documents and data
• Provide administrative support to the Frailty Hub team, including clear, timely communication
• Complete assigned tasks to deadline
• Maintain patient confidentiality and follow Nimbuscare policies, procedures, protocols and training requirements
• Work flexibly, independently and as part of a team, undertaking additional duties as required
• Support the smooth running of the Frailty Hub

• GCSE Maths and English at grade C or 4, or equivalent
• Ability to work to high standards of accuracy
• Excellent attention to detail
• Good numeracy, administrative and organisational skills
• Excellent customer service skills
• Understands and observes strict confidentiality

• Competent in Microsoft Applications
• Excellent written and verbal communication at all levels
• Able to work well under pressure and to a deadline
• Able to work as part of a team and use own initiative
• Able to listen and empathise
• Flexible and adaptable, working to changing priorities

• Self-motivated with a can-do attitude
• Hard working and willing
• Commitment to professional and personal development
• Able to travel across various sites when required

• Experience of working within the NHS or general practice
• Experience of working with Systm One

• NHS Pension Scheme
• Access to Blue Light Card and health service discounts
• Funded eye tests
• 24/7 confidential Employee Assistance Programme
• Access to trained Mental Health First Aiders
• 27 days annual leave plus 8 bank holidays (April to March)
• Flexible working hours, including set weekend shifts
• Full induction, training and CPD opportunities